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Synthesizing the effects of service quality, value, and customer satisfaction on behavioral intentions in the motel industry : an empirical analysis

Clemes, Michael D.; Gan, Christopher; Ren, Min - In: Journal of hospitality & tourism research : JHTR ; the … 35 (2011) 4, pp. 530-568

Persistent link: https://www.econbiz.de/10009385336

Customer switching behaviour in the Chinese retail banking industry

Clemes, Michael D.; Gan, Christopher; Zhang, Dongmei - In: The international journal of bank marketing : IJBM 28 (2010) 7, pp. 519-546

Persistent link: https://www.econbiz.de/10008738386

An empirical analysis of customer satisfaction in international air travel

Clemes, Michael D.; Gan, Christopher; Kao, Tzu-Hui; … - In: Innovative marketing : IM 4 (2008) 2, pp. 49-62

Persistent link: https://www.econbiz.de/10003801278

Customer loyalty to Islamic banks : evidence from Indonesia

Fianto, Bayu Arie; Gan, Christopher; Widiastuti, Tika; … - In: Cogent business & management 7 (2020) 1, pp. 1-27

This study identifies determinants of customer loyalty to Islamic banking in Indonesia using a structural equation model (SEM) and confirmatory factor analysis (CFA). Data of 362 respondents from two cities of East Java Indonesia have been used to determine the factors of customer loyalty of...

Persistent link: https://www.econbiz.de/10012655131

Analysing the professional sport experience : a hierarchical approach

Clemes, Michael D.; Brush, Gregory J.; Collins, Mark J. - In: Sport management review 14 (2011) 4, pp. 370-388

Persistent link: https://www.econbiz.de/10009390342

Understanding Chinese university students' experiences : an empirical analysis

Clemes, Michael D.; Cohen, David A.; Wang, Yang - In: Asia Pacific journal of marketing and logistics 25 (2013) 3, pp. 391-427

Persistent link: https://www.econbiz.de/10009776157

The impact of service quality, customer engagement and selected marketing constructs on airline passenger loyalty

Hapsari, Raditha; Clemes, Michael D.; Dean, David - In: International journal of quality and service sciences 9 (2017) 1, pp. 21-40

Persistent link: https://www.econbiz.de/10011650501

Modelling passenger loyalty towards app-based motorcycle taxi

Suhartanto, Dwi; Februadi, Agustinus; Clemes, Michael D.; … - In: Asian Academy of Management journal : AAMJ 25 (2020) 1, pp. 43-60

Persistent link: https://www.econbiz.de/10012498871

Mobile communications: a comprehensive hierarchical modelling approach

Daniel Clemes, Michael; Shu, Xin; Gan, Christopher - In: Asia Pacific Journal of Marketing and Logistics 26 (2014) 1, pp. 114-146

Purpose – Global mobile communication is one of the most dynamic and important service markets. Several researchers suggest using a theoretical approach to develop a much deeper insight into key marketing constructs such as service quality, customer perceived value, customer satisfaction,...

Persistent link: https://www.econbiz.de/10014675103

Mobile communications : a comprehensive hierarchical modelling approach

Clemens, Michael Daniel; Shu, Xin; Gan, Christopher - In: Asia Pacific journal of marketing and logistics 26 (2014) 1, pp. 114-146

Persistent link: https://www.econbiz.de/10010247504