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Developing control charts in monitoring service quality based on the number of customer complaints
Chen, Kuen-Suan; Chang, Tsang-Chuan; Wang, Kung-Jeng; … - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 675-689
Persistent link: https://www.econbiz.de/10011305614
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Determining critical service quality from the view of performance influence
Wang, Kung-Jeng; Chang, Tsang-Chuan; Chen, Kuen-Suan - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 368-384
Persistent link: https://www.econbiz.de/10011300174
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A paired-test method to verify service speed improvement in the Six Sigma approach : a restaurant's case study
Chen, Hsi-Tien; Chen, Kuen-Suan - In: Total quality management & business excellence : an … 27 (2016) 11/12, pp. 1277-1297
Persistent link: https://www.econbiz.de/10011648408
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The construction and application of Six Sigma quality indices
Chen, Kuen-Suan; Chen, Hsi-Tien; Chang, Tsang-Chuan - In: International journal of production research 55 (2017) 7/8, pp. 2365-2384
Persistent link: https://www.econbiz.de/10011648611