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~subject:"Service quality"
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Service quality
Consumer behaviour
105,979
Konsumentenverhalten
103,536
Relationship marketing
31,396
Beziehungsmarketing
30,736
Customer satisfaction
17,033
Theorie
16,560
Theory
16,379
Kundenzufriedenheit
15,437
Emotion
13,418
Satisfaction
13,158
Zufriedenheit
11,911
Brand management
9,862
Markenführung
9,810
Dienstleistungsqualität
9,669
Online-Handel
9,394
Online retailing
9,378
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8,802
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8,799
Brand image
8,636
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8,586
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8,501
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8,116
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7,279
Holiday behaviour
7,258
Markenartikel
7,138
Brand
7,132
Online-Marketing
6,522
Internet marketing
6,499
Experiment
6,341
USA
6,136
Electronic Commerce
6,121
E-commerce
5,936
United States
5,831
Einzelhandel
5,718
Lebensqualität
5,696
Quality of life
5,673
Retail trade
5,667
Marketingmanagement
5,414
Marketing management
5,389
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Han, Heesup
50
Mattila, Anna S.
39
Prentice, Catherine
27
Prybutok, Victor R.
25
Usman, Osly
25
McColl-Kennedy, Janet R.
24
Wong, IpKin Anthony
23
Sharma, Piyush
22
Law, Rob
21
Bruhn, Manfred
20
Söderlund, Magnus
20
Balaji, M. S.
18
Shahin, Arash
18
Patterson, Paul G.
17
Jang, Soocheong (Shawn)
16
Sparks, Beverley
16
Benkenstein, Martin
15
Bilgihan, Anil
15
Edvardsson, Bo
15
Gil Saura, Irene
15
Gong, Taeshik
15
Grégoire, Yany
15
Gursoy, Dogan
15
Kim, Woo Gon
15
Van Vaerenbergh, Yves
15
Chen, Po-Ju
14
Roy, Sanjit
14
Grewal, Dhruv
13
Gustafsson, Anders
13
Hyun, Sunghyup Sean
13
Russell-Bennett, Rebekah
13
Brady, Michael K.
12
Gouthier, Matthias
12
Guchait, Priyanko
12
Hammerschmidt, Maik
12
Lee, Jin-soo
12
Marimon, Frederic
12
Qu, Hailin
12
Voorhees, Clay M.
12
Walsh, Gianfranco
12
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National Bureau of Economic Research
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
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IGI Global
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Nomos Verlagsgesellschaft
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
3
European Health Care Conference <2, 2011, Hamburg>
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Springer Fachmedien Wiesbaden
2
Verlag Dr. Kovač
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Books on Demand GmbH <Norderstedt>
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Christian-Albrechts-Universität zu Kiel
1
Conference on "Service Quality in Hospitality and Tourism: Experiencing Persian Heritage" <2016, Isfahan>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Ebs European Business School
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
European Commission / Directorate-General for Mobility and Transport
1
European Society for Opinion and Marketing Research
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Friedrich-Schiller-Universität Jena
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
Leuphana Universität Lüneburg
1
Liechtensteinischer Bankenverband
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Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Lunds Universitet / Institutet för Ekonomisk Forskning
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
OECD
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Svenska Handelshögskolan <Helsinki>
1
Taylor and Francis.
1
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International journal of hospitality management
376
Journal of retailing and consumer services
312
The journal of services marketing
216
Journal of business research : JBR
207
The service industries journal
176
International journal of contemporary hospitality management
173
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
149
Journal of hospitality marketing & management
138
Journal of travel and tourism marketing
115
Services marketing quarterly
110
Tourism management : research, policies, practice
104
Service business
87
Journal of air transport management
83
Journal of service research : JSR
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
82
Journal of service management
79
The TQM journal : the international review of organizational improvement
76
International journal of quality and service sciences
71
International journal of services and operations management
71
Cogent business & management
69
Asia Pacific journal of marketing and logistics
65
International journal of quality & reliability management
65
Total quality management & business excellence
65
Journal of service research
61
Managing service quality : MSQ ; an international journal
61
Journal of Services Marketing
60
International journal of services, economics and management
59
International journal of productivity and quality management : IJPQM
56
Journal of hospitality and tourism insights
52
The international journal of bank marketing : IJBM
52
International journal of services and operations management : IJSOM
48
Journal of the Academy of Marketing Science
47
Quality management journal : QMJ
44
Psychology & marketing
43
Journal of Asian finance, economics and business : JAFEB
39
Journal of service theory and practice : JSTP
38
Journal of strategic marketing
38
Marketing intelligence & planning
38
Industrial marketing management : the international journal for industrial and high-tech firms
36
European journal of marketing : EJM
35
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ECONIS (ZBW)
9,652
Other ZBW resources
242
RePEc
38
EconStor
11
BASE
6
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1
Festival attributes and perceptions : a meta-analysis of relationships with
satisfaction
and
loyalty
Tanford, Sarah
;
Jung, Shinyong
- In:
Tourism management : research, policies, practice
61
(
2017
),
pp. 209-220
Persistent link: https://www.econbiz.de/10011708210
Saved in:
2
Motivation and tourists'
loyalty
in performing arts festivals : the mediator role of quality and
satisfaction
Amorim, Daniela
;
Jiménez-Caballero, José Luís
; …
- In:
Enlightening tourism : ET ; a pathmaking journal
9
(
2019
)
2
,
pp. 100-136
Persistent link: https://www.econbiz.de/10012214887
Saved in:
3
The determinants of festival participants' event
loyalty
: a focus on millennial participants
Ho, Jie Min
;
Fidella Nga Huong Tiew
;
Abbas Adamu, Adamu
- In:
International journal of event and festival management
13
(
2022
)
4
,
pp. 422-439
Persistent link: https://www.econbiz.de/10013375031
Saved in:
4
Customer destination-based experience and
loyalty
: exploring the role of tourists' emotions
Piedade, David
;
Guerreiro, Manuela
;
Pinto, Patrícia
-
2024
Persistent link: https://www.econbiz.de/10015158047
Saved in:
5
Emotions' impact on tourists'
satisfaction
with ski resorts : the mediating role of perceived value
Bonnefoy-Claudet, Lydie
;
Ghantous, Nabil
- In:
Journal of travel and tourism marketing
30
(
2013
)
5/6
,
pp. 624-637
Persistent link: https://www.econbiz.de/10010199527
Saved in:
6
Posttrip behavioral differences between first-time and repeat guests : a two-phase study in a hospitality setting
Kim, Mi Ran
;
Knutson, Bonnie J.
;
Vogt, Christine
- In:
Journal of hospitality marketing & management
23
(
2014
)
7/8
,
pp. 722-745
Persistent link: https://www.econbiz.de/10010473498
Saved in:
7
Make a customer, not a sale : tourist
satisfaction
in Hong Kong
Agyeiwaah, Elizabeth
;
Adongo, Raymond
;
Dimache, Alexandru
; …
- In:
Tourism management : research, policies, practice
57
(
2016
),
pp. 68-79
Persistent link: https://www.econbiz.de/10011555494
Saved in:
8
A conceptual model of perceived value and consumer
satisfaction
: a survey of Muslim travellers'
loyalty
on Umrah tour packages
Siti Hasnah Hassan
;
Amin Maghsoudi
;
Nurul Illiyani Mohd …
- In:
International journal of islamic marketing and branding
1
(
2016
)
3
,
pp. 215-237
Persistent link: https://www.econbiz.de/10011612555
Saved in:
9
Online reputation, virtual experience and tourists' revisit intentions : the case of Vilakazi street tourism corridor in Soweto
Mgiba, Freddy M.
;
Chiliya, Norman
- In:
South African journal of economic and management sciences
23
(
2020
)
1
,
pp. 1-11
Persistent link: https://www.econbiz.de/10012287191
Saved in:
10
Mainland Chinese casino visitors to Macau : linking service, brand image,
satisfaction
and loyality
Chan, Sow Hup
;
Wan, Yim King Penny
;
Jeong, Miyoung
- In:
The journal of gambling business and economics
13
(
2020
)
1
,
pp. 87-115
Persistent link: https://www.econbiz.de/10012654059
Saved in:
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