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~subject:"Service quality"
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Service quality
Logistikunternehmen
28
Logistics provider
27
Germany
23
Logistik
21
Deutschland
20
Logistics
18
Supply chain
18
Lieferkette
17
Lieferantenmanagement
12
Supplier relationship management
12
Innovation
10
Outsourcing
10
Inter-firm cooperation
9
Performance measurement
9
Unternehmenskooperation
9
Innovation management
8
Supply chain management
8
Innovationsmanagement
7
Performance-Messung
7
Industrie
6
Manufacturing industries
6
Risk management
6
Structural equation model
6
Beziehungsmarketing
5
Logistics service provider
5
Prozessmanagement
5
Relationship marketing
5
Strukturgleichungsmodell
5
Business process management
4
Controlling
4
Dienstleistungsqualität
4
Balanced Scorecard
3
Contingency theory
3
Deutschsprachiger Raum
3
Erfolgsfaktor
3
German-speaking countries
3
Kontingenztheorie
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Kooperation
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Management control
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Wallenburg, Carl Marcus
4
Cahill, David L.
2
Goldsby, Thomas J.
2
Knemeyer, A. Michael
2
Bellingkrodt, Silvia
1
Lukassen, Peter
1
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The international journal of logistics management
2
European journal of marketing : EJM
1
Journal of business logistics : JBL
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ECONIS (ZBW)
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Developing a scale for proactive improvement within logistics outsourcing relationships
Wallenburg, Carl Marcus
;
Knemeyer, A. Michael
;
Goldsby, …
- In:
The international journal of logistics management
21
(
2010
)
1
,
pp. 5-21
Persistent link: https://www.econbiz.de/10003996627
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2
Proactive improvement of logistics service providers as driver of customer loyalty
Wallenburg, Carl Marcus
;
Lukassen, Peter
- In:
European journal of marketing : EJM
45
(
2011
)
3
,
pp. 438-454
Persistent link: https://www.econbiz.de/10009010661
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3
Customer loyalty in logistics outsourcing relationships : an examination of the moderating effects of conflict frequency
Cahill, David L.
;
Goldsby, Thomas J.
;
Knemeyer, A. Michael
- In:
Journal of business logistics : JBL
31
(
2010
)
2
,
pp. 253-277
Persistent link: https://www.econbiz.de/10008779122
Saved in:
4
The role of customer relations for innovativeness and customer satisfaction : a comparison of service industries
Bellingkrodt, Silvia
;
Wallenburg, Carl Marcus
- In:
The international journal of logistics management
26
(
2015
)
2
,
pp. 254-274
Persistent link: https://www.econbiz.de/10011478920
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