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Service quality
Consumer behaviour
106,314
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103,871
Bibliometrics
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Theory
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Qu, Hailin
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9
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Excellence in Services International Conference <26., 2023, Paisley>
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International journal of hospitality management
260
Journal of retailing and consumer services
244
The journal of services marketing
144
Journal of business research : JBR
133
International journal of contemporary hospitality management
122
Journal of hospitality marketing & management
102
The service industries journal
82
Journal of travel and tourism marketing
76
Services marketing quarterly
72
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
64
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
57
Journal of service management
55
Tourism management : research, policies, practice
53
Journal of service research : JSR
51
Service business
48
Cogent business & management
47
Journal of service research
45
Asia Pacific journal of marketing and logistics
39
Journal of hospitality and tourism insights
38
Total quality management & business excellence
38
International journal of quality and service sciences
37
Journal of air transport management
37
International journal of quality & reliability management
32
Psychology & marketing
32
The international journal of bank marketing : IJBM
32
International journal of services and operations management
31
International journal of services, economics and management
29
Journal of Islamic marketing
29
Journal of service theory and practice
29
European journal of marketing : EJM
27
The TQM journal : the international review of organizational improvement
27
Journal of Services Marketing
25
Journal of service theory and practice : JSTP
25
Managing service quality : MSQ ; an international journal
25
Marketing intelligence & planning
25
International journal of bank marketing
24
International journal of electronic marketing and retailing : IJEMR
24
Journal of retailing
24
Journal of the Academy of Marketing Science
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
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ECONIS (ZBW)
5,467
Other ZBW resources
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RePEc
3
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1
A meta-analysis of customer uncivil behaviors in hospitality research
Wang, Yu
;
Wang, Tao
;
Gui, Chenglin
- In:
Journal of hospitality marketing & management
31
(
2022
)
3
,
pp. 265-289
Persistent link: https://www.econbiz.de/10013177418
Saved in:
2
Identifying high quality ideas in the online context : evidence from a meta-analysis
Hu, Suya
;
Xu, Di
- In:
European journal of innovation management
26
(
2023
)
3
,
pp. 707-729
Persistent link: https://www.econbiz.de/10014292919
Saved in:
3
Meta-regression in auditing research : evaluating the evidence on the Big N audit firm premium
Hay, David C.
;
Knechel, W. Robert
- In:
Auditing : a journal of practice & theory
36
(
2017
)
2
,
pp. 133-159
Persistent link: https://www.econbiz.de/10011702200
Saved in:
4
Customer responses to service providers' touch : a meta-analysis
Saleh, Amin
;
Zmich, Louis J.
;
Babin, Barry J.
;
Darrat, …
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014380328
Saved in:
5
Artificial intelligence features and their service outcomes : a meta-analysis
Li, Minglong
;
Sun, Xiaoyang
;
Hua, Meichen
;
Qiu, Hailian
- In:
Journal of hospitality marketing & management
34
(
2025
)
1
,
pp. 46-71
Persistent link: https://www.econbiz.de/10015189077
Saved in:
6
Identifying appropriate compensation types for service failures : a meta-analytic and experimental analysis
Roschk, Holger
;
Gelbrich, Katja
- In:
Journal of service research : JSR
17
(
2014
)
2
,
pp. 195-211
Persistent link: https://www.econbiz.de/10010356813
Saved in:
7
A meta-analysis of relationships linking service failure attributions to customer outcomes
Van Vaerenbergh, Yves
;
Orsingher, Chiara
;
Vermeir, Iris
; …
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 381-398
Persistent link: https://www.econbiz.de/10010432171
Saved in:
8
Festival attributes and perceptions : a meta-analysis of relationships with satisfaction and loyalty
Tanford, Sarah
;
Jung, Shinyong
- In:
Tourism management : research, policies, practice
61
(
2017
),
pp. 209-220
Persistent link: https://www.econbiz.de/10011708210
Saved in:
9
Relational perspectives of perceived service quality in the online and offline environments : a meta-analysis
Najjar, Hechmi
- In:
Journal of relationship marketing : innovations and …
19
(
2020
)
3
,
pp. 182-202
Persistent link: https://www.econbiz.de/10012258654
Saved in:
10
Customer perceived value : a comprehensive meta-analysis
Blut, Markus
;
Chaney, Damien
;
Lunardo, Renaud
; …
- In:
Journal of service research
27
(
2024
)
4
,
pp. 501-524
Persistent link: https://www.econbiz.de/10015375727
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