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~subject:"Service quality"
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Culture and consumer behavior
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Service quality
Consumer behaviour
105,890
Konsumentenverhalten
103,447
Theorie
16,364
Theory
16,171
Relationship marketing
14,505
Beziehungsmarketing
14,490
Brand management
10,648
Markenführung
10,613
Deutschland
9,605
Kultur
9,245
Marketing
9,024
Online-Handel
9,020
Online retailing
9,007
Markenimage
8,862
Brand image
8,775
Germany
8,035
Customer satisfaction
7,786
Social Web
7,772
Social web
7,768
Kundenzufriedenheit
7,636
Markenartikel
7,567
Brand
7,376
Online-Marketing
6,673
Marketingmanagement
6,597
Electronic Commerce
6,569
Internet marketing
6,568
Interkulturelles Management
6,265
Marketing management
6,145
USA
6,135
Internationales Marketing
6,004
Culture
5,971
United States
5,550
Experiment
5,503
Cross-cultural management
5,470
Einzelhandel
5,467
E-commerce
5,445
Dienstleistungsqualität
5,383
International marketing
5,367
Werbewirkung
5,334
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2,983
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887
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152
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4,727
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German
167
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3
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Han, Heesup
42
Mattila, Anna S.
33
Bruhn, Manfred
23
Usman, Osly
19
Prentice, Catherine
18
Law, Rob
16
Wong, IpKin Anthony
16
McColl-Kennedy, Janet R.
15
Sharma, Piyush
15
Sparks, Beverley
15
Bilgihan, Anil
13
Prybutok, Victor R.
13
Gong, Taeshik
12
Kim, Woo Gon
12
Söderlund, Magnus
12
Balaji, M. S.
11
Gursoy, Dogan
11
Jang, Soocheong (Shawn)
11
Propper, Carol
11
Qu, Hailin
11
Ahn, Jiseon
10
Grégoire, Yany
10
Hanks, Lydia
10
Line, Nathaniel D.
10
Miao, Li
10
Roy, Sanjit
10
Russell-Bennett, Rebekah
10
Su, LuJun
10
Van Vaerenbergh, Yves
10
Wu, Luorong
10
Yi, Youjae
10
Hyun, Sunghyup Sean
9
Lee, Seonjeong
9
Quach, Sara
9
Sreejesh, S.
9
Voorhees, Clay M.
9
Wu, Hung-Che
9
Ali, Faizan
8
Amin, Muslim
8
Cobanoglu, Cihan
8
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
National Bureau of Economic Research
3
Nomos Verlagsgesellschaft
2
Springer Fachmedien Wiesbaden
2
Springer-Verlag GmbH
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christian-Albrechts-Universität zu Kiel
1
De Gruyter Oldenbourg
1
Deutschland / Bundeswehr / Universität Hamburg
1
Ebs European Business School
1
Erasmus Research Institute of Management
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Friedrich-Schiller-Universität Jena
1
Great Britain / Customs Establishment
1
IGI Global
1
Lunds Universitet / Institutet för Ekonomisk Forskning
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Shaker Verlag
1
Verlag Dr. Kovač
1
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Published in...
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International journal of hospitality management
257
Journal of retailing and consumer services
243
The journal of services marketing
140
Journal of business research : JBR
132
International journal of contemporary hospitality management
118
Journal of hospitality marketing & management
99
The service industries journal
79
Journal of travel and tourism marketing
75
Services marketing quarterly
73
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
64
Tourism management : research, policies, practice
54
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Journal of service research : JSR
51
Journal of service management
49
Service business
47
Cogent business & management
45
Journal of service research
42
Asia Pacific journal of marketing and logistics
41
Journal of hospitality and tourism insights
40
International journal of quality and service sciences
34
Journal of air transport management
33
Total quality management & business excellence
33
The international journal of bank marketing : IJBM
32
Psychology & marketing
31
International journal of services, economics and management
30
International journal of services and operations management
29
International journal of quality & reliability management
28
Journal of Islamic marketing
28
Journal of service theory and practice
28
European journal of marketing : EJM
27
Journal of service theory and practice : JSTP
27
Marketing intelligence & planning
26
The TQM journal : the international review of organizational improvement
26
Managing service quality : MSQ ; an international journal
25
International journal of bank marketing
24
Journal of Services Marketing
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
International journal of electronic marketing and retailing : IJEMR
23
Journal of the Academy of Marketing Science
23
Tourism management perspectives : TMP
23
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ECONIS (ZBW)
5,380
Other ZBW resources
48
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1
Hospitality-based critical incidents : a cross-cultural comparison
Swanson, Scott R.
;
Huang, Yinghua
;
Wang, Baoheng
- In:
International journal of contemporary hospitality management
26
(
2014
)
1
,
pp. 50-68
Persistent link: https://www.econbiz.de/10010249721
Saved in:
2
National culture as a factor in visitors' evaluations of hotel services
Wąsowicz-Zaborek, Elżbieta
-
2025
Persistent link: https://www.econbiz.de/10015357800
Saved in:
3
Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul
-
1998
Persistent link: https://www.econbiz.de/10012699714
Saved in:
4
Impact of cultural differences on foreign customers' perceived local services
Lin, Chinho
;
Nguyen, Conghoang
;
Lin, Binshan
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 500-510
Persistent link: https://www.econbiz.de/10010198107
Saved in:
5
Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 93-102
Persistent link: https://www.econbiz.de/10011343392
Saved in:
6
The effect of culture in forming e-loyalty intentions : a cross-cultural analysis between Argntina and Spain
Belanche Garcia, Daniel
;
Casaló Ariño, Luis V.
; …
- In:
Business research quarterly : BRQ
18
(
2015
)
4
,
pp. 275-292
Persistent link: https://www.econbiz.de/10011551353
Saved in:
7
Moving beyond the Western versus Asian culture distinction : an investigation of acculturation effects
Weber, Karin
;
Sparks, Beverley
;
Hsu, Cathy H. C.
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1703-1723
Persistent link: https://www.econbiz.de/10011732294
Saved in:
8
Psychologische Aspekte der Kundenorientierung : die Kundenzufriedenheit mit der Qualität von Dienstleistungsinteraktionen am Beispiel des ÖPNV
Schnippe, Christian
-
2000
Persistent link: https://www.econbiz.de/10001484646
Saved in:
9
Qualitätswahrnehmung von Dienstleistungen : Determinanten und Auswirkungen
Kebbel, Phoebe
-
2000
Persistent link: https://www.econbiz.de/10001484647
Saved in:
10
Die Determinanten der Produktqualität aus Sicht von Konsumenten
Stratmann, Marcus
-
1999
Persistent link: https://www.econbiz.de/10000678052
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