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Exploring the relationships between e-service quality, satisfaction, attitudes and behaviours in content-driven e-service web sites
Carlson, Jamie; O'Cass, Aron - In: The journal of services marketing 24 (2010) 2/3, pp. 112-127
Persistent link: https://ebvufind01.dmz1.zbw.eu/10003990882
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Developing a framework for understanding e-service quality, its antecedents, consequences, and mediators
Carlson, Jamie; O'Cass, Aron - In: Managing service quality : MSQ ; an international journal 21 (2011) 3, pp. 264-286
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009232064
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Understanding service firms brand value creation : a multilevel perspective including the overarching role of service brand marketing capability
Sok, Phyra; O'Cass, Aron - In: The journal of services marketing 25 (2011) 7, pp. 528-539
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009387521
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An e-retailing assessment of perceived website-service innovativeness : implications for website quality evaluations, loyalty and word of mouth
O'Cass, Aron; Carlson, Jamie - In: Australasian marketing journal 20 (2012) 1, pp. 28-36
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009508012
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Optimizing the online channel in professional sport to create trusting and loyal consumers : the role of the professional sports team brand and service quality
Carlson, Jamie; O'Cass, Aron - In: Journal of sport management : the official journal of … 26 (2012) 6, pp. 463-478
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009706396
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An empirical assessment of consumers' evaluations of web site service quality : conceptualizing and testing a formative model
O'Cass, Aron; Carlson, Jamie - In: The journal of services marketing 26 (2012) 6, pp. 419-434
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009672373
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Innovation and business success : the mediating role of customer participation
Ngo, Liem Viet; O'Cass, Aron - In: Journal of business research : JBR 66 (2013) 8, pp. 1134-1142
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009756179
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Anatomy of service innovation : introduction to the special issue
O'Cass, Aron; Song, Michael; Li, Yuan - In: Journal of business research : JBR 66 (2013) 8, pp. 1060-1062
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009756198
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Understanding the role of retail store service in light of self-image-store image congruence
O'Cass, Aron; Grace, Debra - In: Psychology & marketing 25 (2008) 6, pp. 521-537
Persistent link: https://ebvufind01.dmz1.zbw.eu/10003735892
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An exploratory study into managing value creation in tourism service firms : understanding value creation phases at the intersection of the tourism service firm and their customers
O'Cass, Aron; Sok, Phyra - In: Tourism management : research, policies, practice 51 (2015), pp. 186-200
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011414944