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Designing adaptive feedback mechanisms with text mining capabilities : an illustration on eBay

Visinescu, Lucian; Evangelopoulos, Nicholas - In: Electronic markets : EM ; the international journal of … 34 (2024) 1, pp. 1-21

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015191495

An assessment of national healthcare service delivery: a Ghanaian illustration

Boakye, Kwabena G.; Blankson, Charles; Prybutok, Victor R. - In: International Journal of Quality & Reliability Management 34 (2017) 5, pp. 649-666

Purpose The purpose of this paper is to propose and test a healthcare framework of service quality, perceived value, and satisfaction in Ghana. More specifically, this study investigates the role and effect of service quality on patient satisfaction and perceived value in Ghana’s healthcare...

Persistent link: https://ebvufind01.dmz1.zbw.eu/10014802307

Service quality in the USA and mainland China's fast-food restaurants

Qin, Hong; Prybutok, Victor R.; Peak, Daniel A. - In: International journal of services and standards 5 (2009) 4, pp. 291-315

Persistent link: https://ebvufind01.dmz1.zbw.eu/10003970445

Examining the merits of usefulness versus use in an information service quality and information system success web-based model

Landrum, Hollis T.; Prybutok, Victor R.; Strutton, David; … - 2010

Persistent link: https://ebvufind01.dmz1.zbw.eu/10003979436

Perceived service quality in fast-food restaurants: empirical evidence from China

Qin, Hong; Prybutok, Victor R.; Zhao, Qilan - In: International journal of quality & reliability management 27 (2010) 4/5, pp. 424-437

Persistent link: https://ebvufind01.dmz1.zbw.eu/10003987808

Quantitative comparison of service quality and recoverability measures

Qin, Hong; Prybutok, Victor R.; Zhou, Jun - In: International journal of services and standards 7 (2011) 2, pp. 138-154

Persistent link: https://ebvufind01.dmz1.zbw.eu/10009389323

Effects of human agent service quality in an instant messaging decision support system on the customer's trust building

Han, Bo; Prybutok, Victor R. - In: International journal of services and standards 8 (2012) 1, pp. 74-91

Persistent link: https://ebvufind01.dmz1.zbw.eu/10009618024

The attraction of the sizzle : a service investment model

Boakye, Kwabena G.; Kwon, Junhyuk; Blankson, Charles; … - In: Quality management journal : QMJ 19 (2012) 4, pp. 24-38

Persistent link: https://ebvufind01.dmz1.zbw.eu/10009659102

The role of national culture on relationships between customers' perception of quality, values, satisfaction, and behavioral intentions

Wen, Chao; Qin, Hong; Prybutok, Victor R.; Blankson, Charles - In: Quality management journal : QMJ 19 (2012) 4, pp. 7-23

Persistent link: https://ebvufind01.dmz1.zbw.eu/10009659103

A quantitative model for patient behavioral decisions in the urgent care industry

Qin, Hong; Prybutok, Victor R. - In: Socio-economic planning sciences : the international … 47 (2013) 1, pp. 50-64

Persistent link: https://ebvufind01.dmz1.zbw.eu/10009727543