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~subject:"Service quality"
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Service quality
Service orientation
41
service orientation
32
Dienstleistungsqualität
30
Beziehungsmarketing
17
Relationship marketing
17
Dienstleistungssektor
13
Service industry
13
Service management
11
Dienstleistungsmanagement
10
Services
10
Arbeitsverhalten
9
Work behaviour
9
Job satisfaction
8
Arbeitszufriedenheit
7
India
7
Consumer behaviour
6
Customer satisfaction
6
Dienstleistung
6
Firm performance
6
Indien
6
Kundenzufriedenheit
6
Leadership
6
Unternehmenserfolg
6
Customer orientation
5
Customer service
5
Führungsstil
5
Konsumentenverhalten
5
Leadership style
5
Leistungsmotivation
5
Performance
5
Servitization
5
Work motivation
5
scale refinement
5
Bundling strategy
4
Commitment
4
Employee engagement
4
Industrial services
4
Innovation
4
Kundenservice
4
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Online availability
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Undetermined
14
CC license
3
Free
3
Type of publication
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Article
30
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Article in journal
30
Aufsatz in Zeitschrift
30
Conference paper
1
Konferenzbeitrag
1
Language
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English
30
Author
All
Frimpong, Kwabena
2
Rizvi, Irfan A.
2
Aghaei, Iman
1
Ampofo, Emmanuel Twumasi
1
Ande, Diin Fitri
1
Arasli, Huseyin
1
Azis, Anton Mulyono
1
Azis, Yudi
1
Bonfanti, Angelo
1
Briggs, Elten
1
Chandler, Jennifer D.
1
Chen, Su-chang
1
Cho, SangHee
1
De Villiers, Rouxelle
1
Deretti, Sandro
1
Fellesson, Markus
1
Gebauer, Heiko
1
Gunnar Þór Jóhannesson
1
Hadwich, Karsten
1
Hakala, Henri
1
Harsanto, Budi
1
Hon, Alice H.Y.
1
Huang, Songshan
1
Iacob, Andrada
1
John, Surej P.
1
Jung, Jin Ho
1
Jung, Yeonsung
1
Karatepe, Osman M.
1
Kato, Heitor T.
1
Kiliç, Hasan
1
Kindström, Daniel
1
Kirakosyan, Kristine
1
Kohtamaki, Marko
1
Kowalkowski, Christian
1
Kusumastuti, Ratih Dyah
1
Ledinger, Stefan
1
Lee, JungHoon
1
Li, Yiqiong
1
Liang, Austin Rong-da
1
Magliocca, Pierpaolo
1
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Published in...
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Journal of service theory and practice : JSTP
3
International journal of contemporary hospitality management
2
The service industries journal
2
Administrative Sciences : open access journal
1
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
International journal of agile systems and management : IJASM
1
International journal of business excellence
1
International journal of hospitality management
1
International journal of managerial and financial accounting
1
International journal of strategic change management : IJSCM
1
Journal of Islamic marketing
1
Journal of business research : JBR
1
Journal of economics and business research
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of marketing for higher education
1
Journal of retailing and consumer services
1
Journal of service management
1
Journal of service theory and practice
1
Logistics
1
Naše gospodarstvo : NG
1
Production and operations management : an international journal of the Production and Operations Management Society
1
Services marketing quarterly
1
The journal of business & industrial marketing
1
The journal of business strategy
1
The journal of services marketing
1
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ECONIS (ZBW)
30
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1
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30
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date (oldest first)
1
Linking organizational service orientation to retailer profitability : insights from the service-profit chain
Briggs, Elten
;
Deretti, Sandro
;
Kato, Heitor T.
- In:
Journal of business research : JBR
107
(
2020
),
pp. 271-278
Persistent link: https://www.econbiz.de/10012156757
Saved in:
2
Factors affecting the success of marketing in higher education : a relationship marketing perspective
John, Surej P.
;
De Villiers, Rouxelle
- In:
Journal of marketing for higher education
34
(
2024
)
2
,
pp. 875-894
Persistent link: https://www.econbiz.de/10015189777
Saved in:
3
Linking organizational justice to tourism and hospitality employees' service orientation : the roles of Confucian values and relationship quality
Wang, Qingjuan
;
Sun, Ning
;
Hon, Alice H.Y.
;
Zhu, Zheng
- In:
International journal of contemporary hospitality management
36
(
2024
)
6
,
pp. 2107-2124
Persistent link: https://www.econbiz.de/10015135120
Saved in:
4
ICT as a catalyst for service business orientation
Kowalkowski, Christian
;
Kindström, Daniel
;
Gebauer, Heiko
- In:
The journal of business & industrial marketing
28
(
2013
)
6
,
pp. 506-513
Persistent link: https://www.econbiz.de/10009790087
Saved in:
5
Relative importance of satisfaction dimensions on service performance : a developing country context
Frimpong, Kwabena
;
Wilson, Alan M.
- In:
Journal of service management
24
(
2013
)
4
,
pp. 401-419
Persistent link: https://www.econbiz.de/10009790193
Saved in:
6
The influence of service orientation and interaction orientation on consumer identification
Tung, Wei
;
Liang, Austin Rong-da
;
Chen, Su-chang
- In:
The service industries journal
34
(
2014
)
5
,
pp. 439-454
Persistent link: https://www.econbiz.de/10010379363
Saved in:
7
Service orientation in delivery : perspectives from employees, customers, and managers
Frimpong, Kwabena
- In:
Services marketing quarterly
35
(
2014
)
1
,
pp. 54-67
Persistent link: https://www.econbiz.de/10010346092
Saved in:
8
The Influence of service orientation on B2B e-service capabilities : an empirical investigation
Oliveira, Pedro
;
Roth, Aleda V.
- In:
Production and operations management : an international …
21
(
2012
)
3
,
pp. 423-443
Persistent link: https://www.econbiz.de/10009560502
Saved in:
9
The service orientation and employee's customer orientation in public services organizations
Iacob, Andrada
- In:
Journal of economics and business research
21
(
2015
)
2
,
pp. 82-98
Persistent link: https://www.econbiz.de/10011286413
Saved in:
10
Exploring service adaptation in a business-to-business context
Zhu, Xia
;
Zalkiewski, Judy
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
3
,
pp. 315-337
Persistent link: https://www.econbiz.de/10011528296
Saved in:
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