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~subject:"Service quality"
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Service quality
Gesundheitswesen
26,427
Health care system
23,837
Dienstleistungsqualität
23,356
Simulation
22,415
Health care
20,732
Gesundheitsversorgung
20,069
Krankenhaus
15,713
Hospital
14,473
Theorie
13,601
Theory
13,386
Deutschland
7,870
Customer satisfaction
7,348
Kundenzufriedenheit
7,139
Consumer behaviour
6,867
Germany
6,822
Konsumentenverhalten
6,814
USA
6,474
United States
6,030
Gesundheit
5,834
Health
5,794
Gesundheitspolitik
5,743
Dienstleistung
5,461
Health policy
5,273
Relationship marketing
5,243
Beziehungsmarketing
5,228
Gesundheitsvorsorge
5,222
Preventive care
4,940
Services
4,706
Gesundheitskosten
4,432
Health care costs
4,368
Qualitätsmanagement
3,859
Quality management
3,669
Welt
2,923
Patienten
2,921
Patients
2,921
Wirtschaftsprüfung
2,894
Financial audit
2,887
World
2,860
Großbritannien
2,798
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Undetermined
9,384
Free
5,742
CC license
511
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Article
17,611
Book / Working Paper
6,476
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13
Other
4
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15,437
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1,709
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1,709
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1,425
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1,424
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1,136
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1,136
research-article
600
Hochschulschrift
522
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395
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238
Sammelwerk
238
Conference paper
170
Konferenzbeitrag
170
Case study
155
Fallstudie
155
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107
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97
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64
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58
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58
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57
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57
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54
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case-report
39
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31
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23
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22,556
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1,363
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123
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6
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4
Lithuanian
4
Polish
4
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3
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3
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1
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1
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Author
All
Siciliani, Luigi
85
Hanushek, Eric Alan
64
Straume, Odd Rune
57
Propper, Carol
56
Rivkin, Steven G.
53
Han, Heesup
52
Brekke, Kurt R.
51
Bruhn, Manfred
49
Mattila, Anna S.
45
Prybutok, Victor R.
40
Gravelle, Hugh
37
Prentice, Catherine
33
Shahin, Arash
33
Pathak, Parag A.
30
Rockoff, Jonah E.
28
Staiger, Douglas
28
Kane, Thomas J.
27
Knechel, W. Robert
26
Law, Rob
26
McColl-Kennedy, Janet R.
26
Wong, IpKin Anthony
26
Sharma, Piyush
25
Usman, Osly
25
Van Reenen, John
25
Zhang, Min
25
Figlio, David N.
24
Kain, John F.
24
Sparks, Beverley
23
Benkenstein, Martin
22
Edvardsson, Bo
22
Wirtz, Jochen
22
Angrist, Joshua D.
21
Gaynor, Martin
21
Grabowski, David C.
21
Berry, Leonard L.
20
Brasington, David M.
20
Chi, Wuchun
20
Francis, Jere R.
20
Lisic, Ling Lei
20
McMillan, Robert
20
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National Bureau of Economic Research
206
OECD
43
IGI Global
27
World Bank
20
Hochschulrektorenkonferenz
19
Springer Fachmedien Wiesbaden
19
European Commission / Joint Research Centre
13
World Bank Group
12
European Foundation for the Improvement of Living and Working Conditions
10
Verlag Dr. Kovač
9
Nomos Verlagsgesellschaft
8
Europäische Kommission
6
Taylor and Francis.
6
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
6
European Centre for the Development of Vocational Training
5
European Commission / Directorate-General for the Information Society and Media
5
Edward Elgar Publishing
4
European Commission / Directorate-General for Education, Youth, Sport and Culture
4
European Commission / Directorate-General for Health and Food Safety
4
OECD / International Transport Forum
4
Weltbank
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
Books on Demand GmbH <Norderstedt>
3
Christian-Albrechts-Universität zu Kiel
3
European Organization for Quality Control
3
European Parliament / Directorate-General for Internal Policies of the Union
3
Europäische Kommission / Generaldirektion Bildung und Kultur
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
National Institute of Economic and Social Research
3
Organisation for Economic Co-operation and Development
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Shaker Verlag
3
USA / General Accounting Office
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Universität Potsdam
3
Universität Ulm
3
ACA
2
Bad Orber Gespräche <10., 2005, Berlin>
2
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
2
Centralʹnyj bank Rossijskoj Federacii
2
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Published in...
All
International journal of hospitality management
474
Journal of retailing and consumer services
336
The service industries journal
317
Journal of business research : JBR
263
The journal of services marketing
256
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
227
International journal of contemporary hospitality management
224
NBER working paper series
205
Auditing : a journal of practice & theory
192
NBER Working Paper
187
Working paper / National Bureau of Economic Research, Inc.
178
Journal of hospitality marketing & management
164
Tourism management : research, policies, practice
152
Journal of air transport management
139
International journal of quality & reliability management
138
Services marketing quarterly
136
The TQM journal : the international review of organizational improvement
135
Journal of Services Marketing
130
International journal of quality and service sciences
128
Journal of travel and tourism marketing
126
International journal of productivity and quality management : IJPQM
122
Service business
117
Health care management review : the journal for health care management research
113
Journal of service management
112
Cogent business & management
110
The accounting review : a publication of the American Accounting Association
105
International journal of services and operations management
103
Discussion paper series / IZA
102
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
99
Journal of service research : JSR
99
Total quality management & business excellence
98
Managerial auditing journal
96
Quality management journal : QMJ
96
Economics of education review
86
Journal of health economics
84
Managing service quality : MSQ ; an international journal
83
International journal of services, economics and management
82
Journal of service research
80
International journal of auditing : IJA
78
Management science : journal of the Institute for Operations Research and the Management Sciences
75
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Source
All
ECONIS (ZBW)
23,177
Other ZBW resources
753
RePEc
120
BASE
28
EconStor
25
ArchiDok
1
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24,104
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date (oldest first)
1
The signal in the noise : robust detection of performance "outliers" in health
services
Proudlove, Nathan C.
;
Goff, Mhorag
;
Walshe, Kieran
; …
- In:
Journal of the Operational Research Society
70
(
2019
)
7
,
pp. 1102-1114
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012213603
Saved in:
2
Healthcare
services
: a systematic review of patient-centric logistics issues using
simulation
Roy, Sumanta
;
Venkatesan, Shanmugam Prasanna
;
Goh, Mark
- In:
Journal of the Operational Research Society
72
(
2021
)
10
,
pp. 2342-2364
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012653170
Saved in:
3
Patient organizations supporting health care and co-creating value : insights from a
simulation
model
Costanza, Francesca
- In:
International journal of organizational analysis
31
(
2023
)
5
,
pp. 1397-1413
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014431998
Saved in:
4
Simulation
modelling for contracting
hospital
emergency
services
at the regional level
Mielczarek, Bożena
- In:
European journal of operational research : EJOR
235
(
2014
)
1
,
pp. 287-299
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010361337
Saved in:
5
Lean thinking to change healthcare organisations : a case study to reduce waste and redesign
services
Aggogeri, Francesco
- In:
European journal of cross-cultural competence and management
3
(
2014
)
3/4
,
pp. 196-211
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011500304
Saved in:
6
Simulating healthcare quality innovation based on a novel medical treatment : the case of Hepatitis-C in Europe
Zsifkovits, Martin
;
Zsifkovits, Johannes
;
Pickl, Stefan
- In:
Technological forecasting & social change : an …
113
(
2016
)
2
,
pp. 454-459
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011613332
Saved in:
7
An agent-based
simulation
model of patient choice of health care providers in accountable care organizations
Alibrahim, Abdullah
;
Wu, Shinyi
- In:
Health care management science
21
(
2018
)
1
,
pp. 131-143
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011800592
Saved in:
8
Modeling the critical care pathway for cardiothoracic surgery
Bahou, Nicolas
;
Fenwick, Claire
;
Anderson, Gillian
; …
- In:
Health care management science
21
(
2018
)
2
,
pp. 192-203
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011857918
Saved in:
9
An integrated
simulation
-DEA approach to imporve quality care of medical centres
Azadeh, Mohammad Ali
;
Sepahi, Masoome
;
Haghighi, Sara …
- In:
International journal of process management and …
3
(
2013
)
3
,
pp. 352-370
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010339882
Saved in:
10
Managing arrival variability in healthcare
services
: case of an out-patient department
Gupta, Piyush
;
Pranjal, Piyush
;
Sachan, Amit
;
Prasad, Punam
- In:
International journal of productivity and quality …
34
(
2021
)
2
,
pp. 135-157
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012696554
Saved in:
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