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Perceived service quality and loyalty of fitness centers' customers : segmenting members through their exercise motives

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Hotel customer segmentation according to eco-service quality perception : the case of Russian tourists

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The establishment of appropriate service strategy for banking industry customers with different value

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The girlfriend getaway market : segmenting accommodation and service preferences

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Hotel cleanliness : will guests pay for enhanced disinfection?

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Segmenting female consumers : high-involvement personal services

Milfelner, Borut; Vidergar Kikel, Tanja; Mumel, Damijan; … - In: International journal of retail & distribution management 45 (2017) 5, pp. 485-497

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Age segmentation for predicting behavioural intention of using railway services in Indonesia

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Segmenting Umrah performers based on outcomes behaviors : a cluster analysis perspective

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Purpose Umrah is a religious ritual that takes place inside the Holy Mosque in Makkah. Umrah can be performed any time during the year; however, performing Umrah in the month of Ramadan is much rewarded. Although the kingdom of Saudi Arabia is hosting this event each year, studies that focus on...

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The effect of immersive technologies on tourist satisfaction and loyalty : the mediating role of customer engagement and customer perceived value

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Escalation of loyalty and the decreasing impact of perceived value and satisfaction over time

Lin, Chien-hsin; Kuo, Beryl Zi-lin - In: Journal of electronic commerce research : JECR 14 (2013) 4, pp. 348-362

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