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~subject:"Service quality"
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Service quality
Indien
124,815
India
104,743
Marketing
34,075
Relationship marketing
31,358
Beziehungsmarketing
30,697
Consumer behaviour
17,317
Konsumentenverhalten
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Theorie
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Theory
8,152
Customer satisfaction
7,353
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7,248
Marketingmanagement
7,052
Marketing management
6,831
China
5,843
Dienstleistungsqualität
5,261
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5,189
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5,087
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4,770
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4,643
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4,433
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4,352
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3,867
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USA
3,270
Lieferantenmanagement
3,234
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3,232
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3,199
Manufacturing industries
3,170
Firm performance
3,152
SME
3,145
KMU
3,136
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Han, Heesup
28
Bruhn, Manfred
20
Mattila, Anna S.
19
Prentice, Catherine
19
Das, Jishnu
13
Gil Saura, Irene
13
McColl-Kennedy, Janet R.
13
Balaji, M. S.
11
Chen, Po-Ju
11
Mahapatra, Siba Sankar
11
Gong, Taeshik
10
Grégoire, Yany
10
Gustafsson, Anders
10
Patterson, Paul G.
10
Quach, Sara
10
Sreejesh, S.
10
Van Vaerenbergh, Yves
10
Benkenstein, Martin
9
Bloom, Nicholas
9
Klaus, Philipp
9
Satapathy, Suchismita
9
Wong, IpKin Anthony
9
Bilgihan, Anil
8
Casidy, Riza
8
Chahal, Hardeep
8
Dagger, Tracey S.
8
Edvardsson, Bo
8
Gera, Rajat
8
Gouthier, Matthias
8
Holla, Alaka
8
Hyun, Sunghyup Sean
8
Izogo, Ernest
8
Kaura, Vinita
8
Larivière, Bart
8
Lemos, Renata
8
Loureiro, Sandra Maria Correia
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Mohpal, Aakash
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Muralidharan, Karthik
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Paul, Justin
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Christel DeHaan Tourism and Travel Research Institute <Nottingham>
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Edward Elgar Publishing
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
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Gesundheitsstadt Berlin e.V.
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Great Britain / Customs Establishment
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Górnośląska Wyższa Szkoła Handlowa Im. Wojciecha Korfantego
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IGI Global
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Liechtensteinischer Bankenverband
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Logos Verlag Berlin
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Ludwig-Maximilians-Universität München
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Nomos Verlagsgesellschaft
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Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Shaker Verlag
1
Svenska Handelshögskolan <Helsinki>
1
Taylor and Francis.
1
Universität Osnabrück / Fachgebiet Geographie
1
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
1
World Bank
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
182
International journal of hospitality management
161
The journal of services marketing
124
Journal of business research : JBR
118
The service industries journal
88
International journal of contemporary hospitality management
75
Journal of hospitality marketing & management
74
Services marketing quarterly
65
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
64
Service business
53
Journal of travel and tourism marketing
51
Journal of service research : JSR
50
Journal of service management
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Tourism management : research, policies, practice
43
Cogent business & management
42
International journal of services and operations management
42
Journal of service research
40
The international journal of bank marketing : IJBM
40
The TQM journal : the international review of organizational improvement
39
Asia Pacific journal of marketing and logistics
36
International journal of services, economics and management
35
Journal of hospitality and tourism insights
33
International journal of services and operations management : IJSOM
32
International journal of quality & reliability management
31
International journal of quality and service sciences
30
Journal of strategic marketing
30
Total quality management & business excellence
28
International journal of productivity and quality management : IJPQM
27
Journal of service theory and practice : JSTP
27
Managing service quality : MSQ ; an international journal
27
Journal of air transport management
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
Journal of the Academy of Marketing Science
25
International journal of business excellence
23
Marketing intelligence & planning
23
International journal of electronic customer relationship management : IJECRM
22
International journal of business excellence : IJBEX
21
International journal of business information systems : IJBIS
21
Journal of Islamic marketing
21
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ECONIS (ZBW)
5,247
Other ZBW resources
45
BASE
7
RePEc
4
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1
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date (oldest first)
1
Role of mobile banking servicescape on customer attitude and engagement : an empirical investigation in
India
Sahoo, Debjani
;
Pillai, Sreejesh S.
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1113-1130
Persistent link: https://www.econbiz.de/10011815032
Saved in:
2
Work process and quality of care in early childhood education : the role of job crafting
Leana, Carrie
;
Appelbaum, Eileen
;
Shevchuk, Iryna
- In:
Academy of Management journal : AMJ
52
(
2009
)
6
,
pp. 1169-1192
Persistent link: https://www.econbiz.de/10003924885
Saved in:
3
The impact of management on knowledge and patient care
Iversen, Hans Petter
- In:
International journal of learning and change : IJLC
5
(
2011
)
2
,
pp. 139-157
Persistent link: https://www.econbiz.de/10009487563
Saved in:
4
Risky business : high professionals and professional fields (must) deal with organizational issue
Noordegraaf, Mirko
- In:
Organization studies : an international …
32
(
2011
)
10
,
pp. 1349-1371
Persistent link: https://www.econbiz.de/10009382042
Saved in:
5
Exploring the nature of nonprofit work through emotional labor
Eschenfelder, Beth
- In:
Management communication quarterly : an international …
26
(
2012
)
1
,
pp. 173-178
Persistent link: https://www.econbiz.de/10009572166
Saved in:
6
Exploring reelationship
marketing
dimensions and their effect on customer loyalty : a study of Indian mobile telecom market
Gupta, Ashish
;
Sahu, G. P.
- In:
International journal of business innovation and research
9
(
2015
)
4
,
pp. 375-395
Persistent link: https://www.econbiz.de/10011545293
Saved in:
7
Promotion of Hospitality Service by Visitors Relationship Management in Indian Hotel Industry & its Analysis by Seven Ps of Service
Marketing
Mix
Saumendra, Das
;
Patnaik, A.S.C
;
Padhy, Prasanta Kumar
-
2022
’s of service
marketing
mix …
Persistent link: https://www.econbiz.de/10014195595
Saved in:
8
Customer’s Satisfaction on Online Banking Services Offered by Selected Private and Public Sector Banks in Chennai City
Raja, Dr. M.
;
Gopalakrishnan, Dr. M. Muthu
;
Reddy, Dr. …
-
2020
significantly. Employees stress is an important issue to be addressed to improve the performance of public sector banks in
India
…
Persistent link: https://www.econbiz.de/10014102064
Saved in:
9
Customer Preferences for Different Service Quality Dimensions in Selected E-Commerce Websites in
India
Sharma, Anjali
;
Bahl, Dr. Sanjay
-
2020
valuable orientation for managers of online stores, as well as for researchers interested in internet
marketing
…
Persistent link: https://www.econbiz.de/10014102115
Saved in:
10
Investigating service innovation, bank reputation and customer trust : evidence from Indian retail banking
Biswas, Abhijeet
;
Jaiswal, Deepak
;
Kant, Rishi
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10012884470
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