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~subject:"Service quality"
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Service quality
Consumer behaviour
107,274
Konsumentenverhalten
104,830
Relationship marketing
31,700
Beziehungsmarketing
31,041
Dienstleistungsqualität
23,684
Vertrauen
21,213
Confidence
20,555
Theorie
19,950
Theory
19,675
Customer satisfaction
17,235
Kundenzufriedenheit
15,639
Brand management
10,561
Markenführung
10,498
Online-Handel
9,804
Online retailing
9,785
Deutschland
9,494
Social Web
8,976
Social web
8,973
Brand image
8,851
Germany
8,851
Markenimage
8,788
Experiment
7,602
USA
7,469
Markenartikel
7,325
Brand
7,320
United States
7,068
Corporate reputation
6,799
Electronic Commerce
6,766
Firmenimage
6,711
Online-Marketing
6,668
Internet marketing
6,653
E-commerce
6,564
Einzelhandel
5,907
Retail trade
5,861
Marketingmanagement
5,669
Marketing management
5,647
Emotion
5,359
Werbewirkung
5,157
Advertising effects
5,116
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Undetermined
9,608
Free
5,826
CC license
539
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Article
17,915
Book / Working Paper
6,496
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16
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4
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1,157
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research-article
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Hochschulschrift
522
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Sammelwerk
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Conference paper
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Case study
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Fallstudie
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Conference proceedings
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case-report
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Siciliani, Luigi
85
Hanushek, Eric Alan
65
Straume, Odd Rune
57
Propper, Carol
56
Han, Heesup
55
Rivkin, Steven G.
53
Brekke, Kurt R.
51
Bruhn, Manfred
49
Mattila, Anna S.
45
Prybutok, Victor R.
40
Gravelle, Hugh
37
Prentice, Catherine
33
Shahin, Arash
33
Pathak, Parag A.
30
Rockoff, Jonah E.
28
Staiger, Douglas
28
Kane, Thomas J.
27
Knechel, W. Robert
26
Law, Rob
26
McColl-Kennedy, Janet R.
26
Sharma, Piyush
26
Wong, IpKin Anthony
26
Usman, Osly
25
Van Reenen, John
25
Zhang, Min
25
Figlio, David N.
24
Kain, John F.
24
Wirtz, Jochen
24
Edvardsson, Bo
23
Sparks, Beverley
23
Benkenstein, Martin
22
Angrist, Joshua D.
21
Gaynor, Martin
21
Grabowski, David C.
21
Witell, Lars
21
Berry, Leonard L.
20
Brasington, David M.
20
Chi, Wuchun
20
Francis, Jere R.
20
Lisic, Ling Lei
20
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National Bureau of Economic Research
208
OECD
43
IGI Global
27
World Bank
20
Hochschulrektorenkonferenz
19
Springer Fachmedien Wiesbaden
19
European Commission / Joint Research Centre
13
World Bank Group
12
European Foundation for the Improvement of Living and Working Conditions
11
Verlag Dr. Kovač
9
Nomos Verlagsgesellschaft
8
Europäische Kommission
6
Taylor and Francis.
6
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
6
European Centre for the Development of Vocational Training
5
European Commission / Directorate-General for the Information Society and Media
5
Edward Elgar Publishing
4
European Commission / Directorate-General for Education, Youth, Sport and Culture
4
European Commission / Directorate-General for Health and Food Safety
4
OECD / International Transport Forum
4
Weltbank
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
Books on Demand GmbH <Norderstedt>
3
Christian-Albrechts-Universität zu Kiel
3
European Organization for Quality Control
3
European Parliament / Directorate-General for Internal Policies of the Union
3
Europäische Kommission / Generaldirektion Bildung und Kultur
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
National Institute of Economic and Social Research
3
Organisation for Economic Co-operation and Development
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Shaker Verlag
3
USA / General Accounting Office
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Universität Potsdam
3
Universität Ulm
3
ACA
2
Bad Orber Gespräche <10., 2005, Berlin>
2
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
2
Centralʹnyj bank Rossijskoj Federacii
2
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Published in...
All
International journal of hospitality management
497
Journal of retailing and consumer services
336
The service industries journal
317
Journal of business research : JBR
269
The journal of services marketing
256
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
225
International journal of contemporary hospitality management
224
NBER working paper series
207
Auditing : a journal of practice & theory
192
NBER Working Paper
187
Working paper / National Bureau of Economic Research, Inc.
178
Journal of hospitality marketing & management
168
The TQM journal : the international review of organizational improvement
164
Tourism management : research, policies, practice
153
International journal of quality and service sciences
139
Journal of air transport management
139
International journal of quality & reliability management
138
Services marketing quarterly
136
Journal of Services Marketing
130
Journal of travel and tourism marketing
127
International journal of productivity and quality management : IJPQM
122
Journal of service management
117
Service business
117
Cogent business & management
114
Health care management review : the journal for health care management research
113
The accounting review : a publication of the American Accounting Association
105
Discussion paper series / IZA
104
International journal of services and operations management
103
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
102
Total quality management & business excellence
100
Journal of service research : JSR
99
Managerial auditing journal
96
Quality management journal : QMJ
96
Economics of education review
86
Journal of health economics
84
Managing service quality : MSQ ; an international journal
83
International journal of services, economics and management
82
Journal of service research
80
International journal of auditing : IJA
78
Management science : journal of the Institute for Operations Research and the Management Sciences
76
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Source
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ECONIS (ZBW)
23,504
Other ZBW resources
753
RePEc
120
BASE
28
EconStor
25
ArchiDok
1
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1
Determinants of customer loyalty : a literature review
Karunaratna, A. C.
;
Kumara, P. A. P. Samantha
- In:
Journal of customer behaviour
17
(
2018
)
1/2
,
pp. 49-73
Persistent link: https://www.econbiz.de/10011936131
Saved in:
2
Customer loyalty development : the role of switching costs
Stan, Valentina
;
Caemmerer, Barbara
;
Cattan-Jallet, Roxane
- In:
The journal of applied business research
29
(
2013
)
5
,
pp. 1541-1554
Persistent link: https://www.econbiz.de/10010198085
Saved in:
3
An integrated model of the effects of service evaluation, corporate image, and switching barriers on customer loyalty
Giovanis, Apostolos
;
Tsoukatos, Evangelos
- In:
Journal of transnational management : the official …
22
(
2017
)
1
,
pp. 4-24
Persistent link: https://www.econbiz.de/10011774231
Saved in:
4
Exploring the antecedents of hotel customer loyalty : a social identity perspective
Martínez García de Leaniz, Patricia
;
Rodríguez del …
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 1-23
Persistent link: https://www.econbiz.de/10010526384
Saved in:
5
Forging customer satisfaction through
commitment-trust
factors in financial insurance services : moderating role of corporate image
Oussama Saoula
;
Muhammad Farrukh Abid
;
Ahmad, Munawar Javed
- In:
Journal of Islamic marketing
15
(
2024
)
2
,
pp. 418-445
Persistent link: https://www.econbiz.de/10014470312
Saved in:
6
Bank's service failures and bank customers' switching behavior : does bank reputation matter?
Zhao, Cong
;
Noman, Abu Hanifa Md.
;
Hassan, M. Kabir
- In:
International journal of bank marketing
41
(
2023
)
3
,
pp. 550-571
Persistent link: https://www.econbiz.de/10014267105
Saved in:
7
On online repurchase intentions : antecedents and the moderating role of switching cost
Chiu, Chao-min
;
Fang, Yu-hui
;
Cheng, Hsiang-lan
;
Yen, …
- In:
Human systems management : HSM
32
(
2013
)
4
,
pp. 283-296
Persistent link: https://www.econbiz.de/10010231557
Saved in:
8
Enhancing customer loyalty : critical switching cost factors
El-Manstrly, Dahlia
- In:
Journal of service management
27
(
2016
)
2
,
pp. 144-169
Persistent link: https://www.econbiz.de/10011564674
Saved in:
9
Establishing loyalty from consumers' CSR perception toward the restaurants offering nutritional information
Rehman, Mohsin Abdur
;
Park-Poaps, Haesun
;
Lodhi, Rab Nawaz
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 206-225
Persistent link: https://www.econbiz.de/10013178034
Saved in:
10
A multi-country study of bank reputation among customers in Africa : key antecedents and consequences
Osakwe, Christian Nedu
;
Ruiz, Belén
;
Amegbe, Hayford
; …
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012389993
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