Similar Search Results

High-performance work practices, career satisfaction, and service recovery performance : a study of flight attendants

Karatepe, Osman M.; Vatankhah, Sanaz - In: Tourism review : the official journal of the AIEST 70 (2015) 1, pp. 56-71

Persistent link: https://www.econbiz.de/10011344501

An empirical investigation of antecedent and consequences of internal brand equity : evidence from the airline industry

Vatankhah, Sanaz; Darvishi, Maryam - In: Journal of air transport management 69 (2018), pp. 49-58

Persistent link: https://www.econbiz.de/10011865562

Service quality, customer satisfaction and loyalty : the moderating role of gender

Karatepe, Osman M. - In: Journal of business economics and management 12 (2011) 2, pp. 278-300

Persistent link: https://www.econbiz.de/10009533070

Outcomes of job crafting among flight attendants

Karatepe, Osman M.; Eslamlou, Aram - In: Journal of air transport management 62 (2017), pp. 34-43

Persistent link: https://www.econbiz.de/10011721944

The effect of employee recognition on restaurant employees' job embeddedness, knowledge sharing and service orientation : abusive supervision as a moderator

Ampofo, Emmanuel Twumasi; Karatepe, Osman M.; Mensah, … - In: International journal of contemporary hospitality management 35 (2023) 10, pp. 3612-3637

Persistent link: https://www.econbiz.de/10014334335

Fire with smoke : exploitative leadership, anxiety, and service sabotage in the hotel industry

Akhtar, Muhammad Waheed; Karatepe, Osman M.; Syed, Fauzia; … - In: International journal of hospitality management 126 (2025), pp. 1-11

Persistent link: https://www.econbiz.de/10015359607

When innovation meets leadership : exploring the role of responsible leadership in enhancing the impact of technological innovation on service performance

Akhtar, Muhammad Waheed; Karatepe, Osman M.; Zhang, Qingyu - In: International journal of hospitality management 131 (2025), pp. 1-12

Persistent link: https://www.econbiz.de/10015434872

The effect of management commitment to service quality on job embeddedness and performance outcomes

Karatepe, Osman M.; Karadas, Georgiana - In: Journal of business economics and management 13 (2012) 4, pp. 614-636

Persistent link: https://www.econbiz.de/10009625685

Do psychological captial and work engagement foster frontline employees satisfaction? : a study in the hotel industry

Karatepe, Osman M.; Karadas, Georgiana - In: International journal of contemporary hospitality management 27 (2015) 6, pp. 1254-1278

Persistent link: https://www.econbiz.de/10011403077

An empirical investigation of psychological capital among flight attendants

Karatepe, Osman M.; Talebzadeh, Niusha - In: Journal of air transport management 55 (2016), pp. 193-202

Persistent link: https://www.econbiz.de/10011547849