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~subject:"Service quality"
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Service quality
Qualitätsmanagement
48
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47
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31
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22
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22
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15
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10
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Cudney, Elizabeth A.
10
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4
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3
Elrod, Cassandra C.
2
Anouze, Abdel Latef
1
Awwad, Abdulkareem Salameh
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Ellahham, Samer
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Total quality management & business excellence
4
Quality management journal : QMJ
2
The TQM journal : the international review of organizational improvement
2
International journal of quality & reliability management
1
International journal of six sigma and competitive advantage : IJSSCA
1
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1
Comparative analysis of quality function deployment methodologies : a case study analysis
Singh, Rahul K.
;
Elrod, Cassandra C.
;
Cudney, Elizabeth A.
- In:
Quality management journal : QMJ
19
(
2012
)
1
,
pp. 7-23
Persistent link: https://www.econbiz.de/10009500658
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2
A systematic literature review of Six Sigma practices in education
Cudney, Elizabeth A.
;
Elrod, Cassandra C.
;
Stanley, Sarah M.
- In:
International journal of six sigma and competitive …
8
(
2013/14
)
3/4
,
pp. 163-175
Persistent link: https://www.econbiz.de/10011346396
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3
QFD application in the hospitality industry : a hotel case study
Paryani, Kioumars
;
Masoudi, Ali
;
Cudney, Elizabeth A.
- In:
Quality management journal : QMJ
17
(
2010
)
1
,
pp. 7-28
Persistent link: https://www.econbiz.de/10003962108
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4
The application of Kano model in the healthcare industry : a systematic literature review
Materla, Tejaswi
;
Cudney, Elizabeth A.
;
Antony, Jiju
- In:
Total quality management & business excellence
30
(
2019
)
6
,
pp. 660-681
Persistent link: https://www.econbiz.de/10012199777
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5
An integrated methodology for evaluating patient service quality
Materla, Tejaswi
;
Cudney, Elizabeth A.
- In:
Total quality management & business excellence
31
(
2020
)
15
,
pp. 1738-1759
Persistent link: https://www.econbiz.de/10012385057
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6
Systematic literature review of quality maturity matrix
Kush, Patrick
;
Cudney, Elizabeth A.
;
Materla, Tejaswi
; …
- In:
Total quality management & business excellence
32
(
2021
)
3
,
pp. 289-297
Persistent link: https://www.econbiz.de/10012423585
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7
Voice of the customer as a tool for service quality analysis in public transport
Jach, Paula
;
Antony, Jiju
;
Thomson, Scott Paul
;
Cudney, …
- In:
The TQM journal : the international review of …
34
(
2022
)
3
,
pp. 448-475
Persistent link: https://www.econbiz.de/10013338046
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8
Healthcare 4.0 digital technologies impact on quality of care : a systematic literature review
Marbouh, Dounia
;
Swarnakar, Vikas
;
Simsekler, Mecit Can Emre
- In:
Total quality management & business excellence
34
(
2023
)
15/16
,
pp. 2157-2182
Persistent link: https://www.econbiz.de/10014443899
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9
Competitive priorities and engagement : can they be a source of satisfaction? : customer-centered model
Awwad, Abdulkareem Salameh
;
Anouze, Abdel Latef
; …
- In:
International journal of quality & reliability management
41
(
2024
)
5
,
pp. 1337-1355
Persistent link: https://www.econbiz.de/10014520501
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10
Analyzing patient satisfaction in a rural wound care center
Cudney, Elizabeth A.
;
Kueny, Clair A. Reynolds
;
Murray, …
- In:
The TQM journal : the international review of …
36
(
2024
)
4
,
pp. 1074-1091
Persistent link: https://www.econbiz.de/10014547927
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