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Service quality
Sustainable development
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Nachhaltige Entwicklung
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Performance measurement
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Asif, Muhammad
5
Gouthier, Matthias H. J.
2
Ahmad, Haseeb
1
Awan, Muhammad
1
Awan, Muhammad Usman
1
Cobanoglu, Cihan
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International journal of services and operations management
3
International journal of contemporary hospitality management
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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Exploring the critical success factors of virtual reality adoption in the hotel industry
Lodhi, Rab Nawaz
;
Asif, Muhammad
;
Del Gesso, Carla
; …
- In:
International journal of contemporary hospitality management
36
(
2024
)
11
,
pp. 3566-3586
Persistent link: https://www.econbiz.de/10015141931
Saved in:
2
What service excellence can learn from business excellence models
Asif, Muhammad
;
Gouthier, Matthias H. J.
- In:
Total quality management & business excellence : an …
25
(
2014
)
5
,
pp. 511-531
Persistent link: https://www.econbiz.de/10010336198
Saved in:
3
Developing a self-diagnostic framework for assessing service excellence
Asif, Muhammad
;
Gouthier, Matthias H. J.
- In:
International journal of services and operations management
20
(
2015
)
4
,
pp. 441-460
Persistent link: https://www.econbiz.de/10011403639
Saved in:
4
Developing a scale for service quality measurement in banks
Asif, Muhammad
;
Awan, Muhammad Usman
;
Jajja, Muhammad …
- In:
International journal of services and operations management
23
(
2016
)
2
,
pp. 153-168
Persistent link: https://www.econbiz.de/10011584478
Saved in:
5
Developing a scale for measuring service quality in the public sector
Asif, Muhammad
;
Awan, Muhammad
;
Haque, Shahbaz Ul
- In:
International journal of services and operations management
24
(
2016
)
3
,
pp. 418-432
Persistent link: https://www.econbiz.de/10011636001
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