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The effect of service interaction orientation on customer satisfaction and behavioral intention : the moderating effect of dining frequency
Liang, Rong-da; Zhang, Jun-shu - In: Asia Pacific journal of marketing and logistics 24 (2012) 1, pp. 153-170
Persistent link: https://www.econbiz.de/10009492358
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Structural relationships among organisation service orientation, employee service performance, and consumer identification
Wu, Cedric Hsi-jui; Liang, Rong-da; Tung, Wei; Chang, … - In: The service industries journal 28 (2008) 9/10, pp. 1247-1263
Persistent link: https://www.econbiz.de/10003802363
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Effect of experiential value on customer satisfaction with service encounters in luxury-hotel restaurants
Wu, Cedric Hsi-jui; Liang, Rong-da - In: International journal of hospitality management 28 (2009) 4, pp. 586-593
Persistent link: https://www.econbiz.de/10003875816