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Effects of social interaction flow on experiential quality, service quality and satisfaction : moderating effects of self-service technologies to reduce employee interruptions
Wu, Xuanjin; Gursoy, Dogan; Zhang, Meng - In: Journal of hospitality marketing & management 30 (2021) 5, pp. 571-591
Persistent link: https://www.econbiz.de/10012549286
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Impact of customer-to-customer interactions on overall service experience : a social servicescape perspective
Lin, Hongxia; Gursoy, Dogan; Zhang, Meng - In: International journal of hospitality management 87 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012241876
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Retail karma : how our shopping sins influence evaluation of service failures
Li, Ran; Zhang, Meng; Aggarwal, Pankaj - In: Journal of consumer research : JCR ; an … 51 (2025) 5, pp. 1027-1046
Persistent link: https://www.econbiz.de/10015338642
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Driven by technology or sociality? : use intention of service robots in hospitality from the human-robot interaction perspective
Song, Bo; Zhang, Meng; Wu, Peipei - In: International journal of hospitality management 106 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10013383261