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Service quality
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International journal of productivity and quality management : IJPQM
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Journal of financial services marketing
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Tech impact : maximizing perceived quality and usage of e-banking services
Sandhu, Supreet
;
Arora, Sangeeta
- In:
South Asian journal of management : SAJM
31
(
2024
)
2
,
pp. 130-146
Persistent link: https://www.econbiz.de/10015069616
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Identifying service performance gap : a hospitality management perspective
Dhiman, Praveen
;
Arora, Sangeeta
- In:
International journal of productivity and quality …
37
(
2022
)
3
,
pp. 305-322
Persistent link: https://www.econbiz.de/10013448952
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3
Understanding customers' usage behavior towards online banking services : an integrated risk-benefit framework
Kaur, Simarpreet
;
Arora, Sangeeta
- In:
Journal of financial services marketing
28
(
2023
)
1
,
pp. 74-98
Persistent link: https://www.econbiz.de/10014251403
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