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The double-edged sword : the positive and negative effects of swithcing costs on customer exit and revenge
Haj-Salem, Narjes; Chebat, Jean-Charles - In: Journal of business research : JBR 67 (2014) 6, pp. 1106-1113
Persistent link: https://www.econbiz.de/10010364518
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Cultural impacts on felt and expressed emotions and third party complaint relationships
Baker, Thomas L.; Meyer, Tracy; Chebat, Jean-Charles - In: Journal of business research : JBR 66 (2013) 7, pp. 816-822
Persistent link: https://www.econbiz.de/10009756908
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Customers' coping with interpersonal conflicts in intra and inter-cultural service encounters
Zourrig, Haithem; Chebat, Jean-Charles; Toffoli, Roy; … - In: AMS review : official publication of the Academy of … 4 (2014) 1/2, pp. 21-31
Persistent link: https://www.econbiz.de/10010378847
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More on the role of switching costs in service markets : a research note
Chebat, Jean-Charles; Davidow, Moshe; Borges, Adilson - In: Journal of business research : JBR 64 (2011) 8, pp. 823-829
Persistent link: https://www.econbiz.de/10009229004
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"It was not that long!" : the effects of the in-store TV screen content and customers emotions on consumer waiting perception
Borges, Adilson; Herter, Márcia Maurer; Chebat, … - In: Journal of retailing and consumer services 22 (2015), pp. 96-106
Persistent link: https://www.econbiz.de/10010468493
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A cross-cultural perspective on consumer perceptions of service failures' severity : a pilot study
Zourrig, Haithem; El Hedhli, Kamel; Chebat, Jean-Charles - In: International journal of quality and service sciences 6 (2014) 4, pp. 238-257
Persistent link: https://www.econbiz.de/10010469104
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Developing and validating a psychometric shopper-based mall equity measure
El Hedhli, Kamel; Chebat, Jean-Charles - In: Journal of business research : JBR 62 (2009) 6, pp. 581-587
Persistent link: https://www.econbiz.de/10003853687
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How culture moderates the effects of justice in service recovery
Chebat, Elise; Roth, Yefim; Chebat, Jean-Charles - In: Review of marketing science 18 (2020) 1, pp. 21-41
Persistent link: https://www.econbiz.de/10012298668
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Should retailers pay to bring customers back? : the impact of quick response and coupons on purchase outcomes
Goudarzi, Kiane; Borges, Adilson; Chebat, Jean-Charles - In: Journal of business research : JBR 66 (2013) 5, pp. 665-669
Persistent link: https://www.econbiz.de/10009734833