The purpose of this study is to examine the effects of servicescape on the customer’s emotional response and investigate their influences on customers satisfaction. Data were collected from 300 customers shopping in lifestyle centers in Sukhumvit area which has high lifestyle mall density....

This paper focused on the effect of health and wellness resort attributes on customer satisfaction and post-purchase behavioral intentions in Thailand. The 39 resort attributes were factor-analyzed and six factors were identified in the study: Staff Service Quality, Room Quality, General...