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Service quality
Dienstleistungsqualität
9
Consumer behaviour
6
Fuzzy sets
6
Fuzzy-Set-Theorie
6
Konsumentenverhalten
6
Beziehungsmarketing
5
Relationship marketing
5
Beschwerdemanagement
4
Complaint management
4
Customer satisfaction
4
Kundenzufriedenheit
4
Taiwan
4
Corporate culture
2
Führungsstil
2
KMU
2
Leadership style
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Neural networks
2
Neuronale Netze
2
SME
2
Unternehmenskultur
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Viral marketing
2
Virales Marketing
2
Arbeitsverhalten
1
Bauwirtschaft
1
Brand valuation
1
Construction industry
1
Crisis management
1
Customer analysis
1
Customer retention
1
Dienstleistungssektor
1
Emotion
1
Emotional labor
1
Employee involvement
1
Fuzzy neural network model
1
Intelligence
1
Intelligenz
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Intimacy relationship
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Kundenanalyse
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English
9
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Lin, Wen-bao
7
Lin, Wen-Bao
2
Ku, Tsung-Yu
1
Lee, Sungyi
1
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The service industries journal
3
International journal of commerce and management
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
International journal of electronic business
1
Total quality management & business excellence
1
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ECONIS (ZBW)
9
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1
A study of relations among service quality differences, post-purchase behavior intentions with personality traits, and service recovery strategy as intervening variables
Lin, Wen-bao
- In:
International journal of commerce and management
19
(
2009
)
2
,
pp. 137-157
Persistent link: https://www.econbiz.de/10003918755
Saved in:
2
Exploration of lead factors affecting service recovery
Lin, Wen-bao
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1529-1546
Persistent link: https://www.econbiz.de/10003928492
Saved in:
3
Establishment of an experience value model
Lin, Wen-bao
- In:
International journal of commerce and management
20
(
2010
)
2
,
pp. 151-166
Persistent link: https://www.econbiz.de/10008651892
Saved in:
4
Service recovery expectation model : from the perspectives of consumers
Lin, Wen-bao
- In:
The service industries journal
30
(
2010
)
5/6
,
pp. 873-889
Persistent link: https://www.econbiz.de/10003993297
Saved in:
5
Factors affecting the effects of service recovery from an integrated point of view
Lin, Wen-bao
- In:
Total quality management & business excellence : an …
22
(
2011
)
3/4
,
pp. 443-459
Persistent link: https://www.econbiz.de/10009010709
Saved in:
6
The determinants of consumers' switching intentions after service failure
Lin, Wen-bao
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 837-854
Persistent link: https://www.econbiz.de/10009625459
Saved in:
7
Service recovery model : the integrated view
Lin, Wen-bao
- In:
The service industries journal
29
(
2009
)
5/6
,
pp. 669-691
Persistent link: https://www.econbiz.de/10003880554
Saved in:
8
The influences of service quality of online order and electronic word of mouth on price sensitivity using loyalty as a mediating variable
Lin, Wen-Bao
;
Ku, Tsung-Yu
- In:
International journal of electronic business
12
(
2015
)
3
,
pp. 215-241
Persistent link: https://www.econbiz.de/10011538213
Saved in:
9
Impact of service error type on negative emotion and negative consumer response
Lin, Wen-Bao
;
Lee, Sungyi
- In:
Total quality management & business excellence
30
(
2019
)
3
,
pp. 245-266
Persistent link: https://www.econbiz.de/10012199742
Saved in:
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