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~subject:"Service quality"
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Service quality
Knowledge management
65
Dienstleistungsqualität
56
Quality management
55
Qualitätsmanagement
55
Wissensmanagement
53
system quality
44
Customer satisfaction
38
Kundenzufriedenheit
37
knowledge management system
35
System quality
34
Consumer behaviour
28
Knowledge transfer
28
Konsumentenverhalten
28
information quality
28
Wissenstransfer
27
Product quality
23
Produktqualität
23
service quality
21
Betriebliches Informationssystem
19
Business intelligence system
19
Beziehungsmarketing
18
Relationship marketing
18
Knowledge
17
Wissen
17
Knowledge management system
16
services quality
16
System Quality
15
Information quality
14
Innovation adoption
14
Innovationsakzeptanz
14
Learning organization
14
Lernende Organisation
14
E-commerce
13
Electronic Commerce
12
Online retailing
12
Online-Handel
12
user satisfaction
12
Information Quality
11
Information system
11
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38
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9
CC license
7
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57
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56
research-article
1
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English
57
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Kuo, Tsuang
2
Lin, Li-Chen
2
Yen, HsiuJu Rebecca
2
Abdel-Razek, Refaat H.
1
Abdillah, Willy
1
Akter, Tania
1
Al Badarin, Abdalla Mohammad
1
Al-Debei, Mutaz M.
1
Al-Dwairi, Radwan Moh’d
1
Al-Jarrah, Mefleh Faisal Mefleh
1
Al-Lozi, Enas
1
Al-Manasrah, Excimirey
1
Al-Otaibi, Sultan
1
Al-Qatawneh, Manar
1
Al-Weshah, Ghazi A.
1
Aljohani, Naif Radi
1
Almatarneh, Zeyad
1
Almutairi, Laila
1
Alotaibi, Fahd S.
1
Alzoubi, Mahd M.
1
Asiedu Danso, Lily
1
Bagos Wahyudi Amin Tohari
1
Bajaj, Badri
1
Bali, Aditya
1
Bateman, Patrick J.
1
Bhatt, Kedar
1
Budi, Nur Fitriah Ayuning
1
Burda, Daniel
1
Chatzoglou, Prodromos D.
1
Chen, Kuan-yu
1
Choi, Hwansuk Chris
1
Choi, Hyeyoon
1
Chung, Jung-Ching
1
Daradkeh, Mohammad
1
Deb, Madhurima
1
Dev, Santosh
1
Deventer, Marko van
1
Di Fatta, Davide
1
Duong Luu Thi Thuy
1
Erdis, Cindy
1
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International journal of business information systems : IJBIS
7
Cogent business & management
3
International journal of enterprise information systems : an official publication of the Information Resources Management Association
3
Information systems management
2
International journal of electronic marketing and retailing : IJEMR
2
Journal of global information management : an official publication of the Information Resources Management Association
2
Journal of information & knowledge management : JIKM
2
Journal of open innovation : technology, market, and complexity
2
African journal of science, technology, innovation and development : AJSTID
1
Asia-Pacific journal of business administration
1
DLSU business & economics review
1
Economies : open access journal
1
Electronic commerce research and applications
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of business excellence : IJBEX
1
International journal of financial research
1
International journal of hospitality management
1
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
1
International journal of knowledge management : IJKM ; an official publication of the Information Resources Management Association
1
International journal of knowledge management studies : IJKMS
1
International journal of production economics
1
International journal of productivity and quality management : IJPQM
1
International journal of quality & reliability management
1
International journal of retail & distribution management
1
International journal of services and operations management
1
International journal of sustainable strategic management : IJSSM
1
International journal of technology management : IJTM
1
Inventi impact: microfinance & banking
1
Journal of Organizational Change Management
1
Journal of business research : JBR
1
Journal of management and strategy : JMS
1
Journal of management information systems : JMIS
1
Journal of marketing and consumer behaviour in emerging markets
1
Journal of marketing communications
1
Journal of organizational change management
1
Journal of retailing and consumer services
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Marketing intelligence & planning
1
Quality management journal : QMJ
1
The journal of strategic information systems : incorporating International Information Systems
1
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ECONIS (ZBW)
56
Other ZBW resources
1
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1
Examining the relationship between system quality, knowledge quality and user satisfaction in the success of knowledge management system : an empirical study
Vijai, J. Prince
- In:
International journal of knowledge management studies : …
9
(
2018
)
3
,
pp. 203-221
Persistent link: https://www.econbiz.de/10011979932
Saved in:
2
Analysis of a theoretical KMS model implementation in the Indian IT sector using PLS-SEM
Kundapur, Poornima Panduranga
;
Rodrigues, Lewlyn L. R.
- In:
Journal of information & knowledge management : JIKM
16
(
2017
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10011707613
Saved in:
3
Assessing the success of the perceived usefulness for knowledge management systems : a case study of Iraqi higher education
Mohammed, Atheer Abdullah
- In:
International journal of knowledge management : IJKM ; …
18
(
2022
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014307046
Saved in:
4
Improving importance-performance analysis : the role of the zone of tolerance and competitor performance : the case of Taiwan's hot spring hotels
Chen, Kuan-yu
- In:
Tourism management : research, policies, practice
40
(
2014
),
pp. 260-272
Persistent link: https://www.econbiz.de/10010227011
Saved in:
5
Internet service providers' service quality and its effect on customer loyalty of different usage patterns
Quach, Sara
;
Thaichon, Paramaporn
;
Jebarajakirthy, Charles
- In:
Journal of retailing and consumer services
29
(
2016
),
pp. 104-113
Persistent link: https://www.econbiz.de/10011442362
Saved in:
6
Barriers to service quality in the banks of Pakistan : a comparative study of Islamic and conventional banks
Shabbir, Malik Shahzad
;
Rehman, A.
- In:
Inventi impact: microfinance & banking
(
2016
)
2
,
pp. 114-120
Persistent link: https://www.econbiz.de/10011512902
Saved in:
7
Using LibQUAL model for improving the level of student's satisfaction from quality of services in academic libraries : a case study in North Khorasan province, Iran
Pourahmad, Ali Akbar
;
Neshat, Mehdi
;
Hasani, Mohammad Reza
- In:
Journal of information & knowledge management : JIKM
15
(
2016
)
1
,
pp. 1-12
Persistent link: https://www.econbiz.de/10011566570
Saved in:
8
Proposing a new modus operandi for sustainable business excellence : the case of Greek hospitality industry
Metaxas, Ioannis N.
;
Chatzoglou, Prodromos D.
; …
- In:
Total quality management & business excellence
30
(
2019
)
5
,
pp. 499-524
Persistent link: https://www.econbiz.de/10012199767
Saved in:
9
The impact of after sale service and service quality on word of mouth, mediating role of customer satisfaction
Ullah, Najeeb
;
Ranjha, Hussain
;
Rehan, Muhammad
- In:
International journal of services and operations management
31
(
2018
)
4
,
pp. 494-512
Persistent link: https://www.econbiz.de/10012008540
Saved in:
10
The relationships among overall service quality, customer satisfaction and customer loyalty in library services
Kachwala, Tohid
;
Panchal, Dinesh
;
Bali, Aditya
- In:
International journal of productivity and quality …
33
(
2021
)
2
,
pp. 198-217
Persistent link: https://www.econbiz.de/10012595606
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