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When cool hospitality brand meets AI : exploring the matching effect of service agents and brand images on brand attitude
Liu, Yun
;
Xingyuan, Wang
;
Qin, Heyu
- In:
International journal of contemporary hospitality management
36
(
2024
)
7
,
pp. 2367-2384
Persistent link: https://www.econbiz.de/10015135935
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Can service robots recover themselves? : the effect of service recovery agents and robot service failure types on customer response
Liu, Yun
;
Xingyuan, Wang
-
2025
Persistent link: https://www.econbiz.de/10015340088
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