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Theoretical examination of destination loyalty formation

Gursoy, Dogan; S. Chen, Joseph; G. Chi, Christina - In: International Journal of Contemporary Hospitality Management 26 (2014) 5, pp. 809-827

Purpose – The purpose of this paper is to identify the most critical antecedents of destination loyalty formation (DLF) and to develop a series of propositions for the relationships among the antecedents of loyalty formation and their direct and indirect impacts on loyalty formation....

Persistent link: https://www.econbiz.de/10014765267

Effects of online commercial friendships on customer revenge following a service failure

Fu, Xiaorong; Pang, Jing; Gursoy, Dogan - In: Journal of business research : JBR 153 (2022), pp. 102-114

Persistent link: https://www.econbiz.de/10013533975

Role of trust in customer attitude and behaviour formation towards social service robots

Della Corte, Valentina; Sepe, Fabiana; Gursoy, Dogan; … - In: International journal of hospitality management 114 (2023), pp. 1-10

Persistent link: https://www.econbiz.de/10014440008

Customers' online service encounter satisfaction with chatbots : interaction effects of language style and decision-making journey stage

Huang, Yingying; Gursoy, Dogan - In: International journal of contemporary hospitality management 36 (2024) 12, pp. 4074-4091

Persistent link: https://www.econbiz.de/10015145310

Effects of the new COVID-19 normal on customer satisfaction : can facemasks level off the playing field between average-looking and attractive-looking employees?

Wu, Gang; Liang, Lifang; Gursoy, Dogan - In: International journal of hospitality management 97 (2021), pp. 1-12

Persistent link: https://www.econbiz.de/10012820030

Theoretical examination of destination loyalty formation

Gursoy, Dogan; Chen, Joseph; Chi, Christina G. - In: International journal of contemporary hospitality management 26 (2014) 5, pp. 809-827

Persistent link: https://www.econbiz.de/10010395526

Developing a consumer complaining and recovery effort scale

Lu, Lu; Gursoy, Dogan; Chi, Christina Geng-Qing; Xiao, … - In: Journal of hospitality & tourism research : JHTR ; the … 42 (2018) 5, pp. 686-715

Persistent link: https://www.econbiz.de/10011912319

Effect of disruptive customer behaviors on others' overall service experience : an appraisal theory perspective

Cai, Ruiying; Lu, Lu; Gursoy, Dogan - In: Tourism management : research, policies, practice 69 (2018), pp. 330-344

Persistent link: https://www.econbiz.de/10011903532

Developing a typology of disruptive customer behaviors : influence of customer misbehavior on service experience of by-standing customers

Gursoy, Dogan; Cai, Ruiying; Anaya, Gerardo Joel - In: International journal of contemporary hospitality management 29 (2017) 9, pp. 2341-2360

Persistent link: https://www.econbiz.de/10011761812

The impacts of service failure and recovery efforts on airline customers’ emotions and satisfaction

Xu, Xun; Liu, Wenhui; Gursoy, Dogan - In: Journal of travel research : a quarterly publication of … 58 (2019) 6, pp. 1034-1051

Persistent link: https://www.econbiz.de/10012050714