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Synthesizing the effects of service quality, value, and customer satisfaction on behavioral intentions in the motel industry : an empirical analysis

Clemes, Michael D.; Gan, Christopher; Ren, Min - In: Journal of hospitality & tourism research : JHTR ; the … 35 (2011) 4, pp. 530-568

Persistent link: https://www.econbiz.de/10009385336

Analysing the professional sport experience : a hierarchical approach

Clemes, Michael D.; Brush, Gregory J.; Collins, Mark J. - In: Sport management review 14 (2011) 4, pp. 370-388

Persistent link: https://www.econbiz.de/10009390342

Understanding Chinese university students' experiences : an empirical analysis

Clemes, Michael D.; Cohen, David A.; Wang, Yang - In: Asia Pacific journal of marketing and logistics 25 (2013) 3, pp. 391-427

Persistent link: https://www.econbiz.de/10009776157

Customer switching behaviour in the Chinese retail banking industry

Clemes, Michael D.; Gan, Christopher; Zhang, Dongmei - In: The international journal of bank marketing : IJBM 28 (2010) 7, pp. 519-546

Persistent link: https://www.econbiz.de/10008738386

An empirical analysis of customer satisfaction in international air travel

Clemes, Michael D.; Gan, Christopher; Kao, Tzu-Hui; … - In: Innovative marketing : IM 4 (2008) 2, pp. 49-62

Persistent link: https://www.econbiz.de/10003801278

The impact of service quality, customer engagement and selected marketing constructs on airline passenger loyalty

Hapsari, Raditha; Clemes, Michael D.; Dean, David - In: International journal of quality and service sciences 9 (2017) 1, pp. 21-40

Persistent link: https://www.econbiz.de/10011650501

Modelling passenger loyalty towards app-based motorcycle taxi

Suhartanto, Dwi; Februadi, Agustinus; Clemes, Michael D.; … - In: Asian Academy of Management journal : AAMJ 25 (2020) 1, pp. 43-60

Persistent link: https://www.econbiz.de/10012498871

Understanding Chinese university students' experiences: an empirical analysis

D. Clemes, Michael; A. Cohen, David; Wang, Yang - In: Asia Pacific Journal of Marketing and Logistics 25 (2013) 3, pp. 391-427

Purpose – This study aims to analyze the relationships between Chinese students' behavioral intentions, satisfaction, service quality, perceived value, and university image. A multi-level modeling approach is used to examine the relationships between these higher order constructs. In addition,...

Persistent link: https://www.econbiz.de/10014675312