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A call for research on management accounting service quality
Walker, Kenton B.; Fleischman, Gary M.; Johnson, Eric N. - In: Advances in management accounting : a research annual 19 (2011), pp. 1-22
Persistent link: https://www.econbiz.de/10008909074
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Perceptions of management accounting services
Walker, Kenton B.; Fleischman, Gary M.; Johnson, Eric N. - In: Global journal of business research : GJBR 5 (2011) 1, pp. 111-123
Persistent link: https://www.econbiz.de/10008810495
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An exploratory examination of management accounting service and information quality
Fleischman, Gary M.; Johnson, Eric N.; Walker, Kenton B. - In: Journal of management accounting research : JMAR 29 (2017) 2, pp. 11-31
Persistent link: https://www.econbiz.de/10011924711
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An exploratory investigation of management accounting service quality dimensions using servqual and servperf
Fleischman, Gary M.; Johnson, Eric N.; Walker, Kenton B. - In: Advances in management accounting : a research annual 29 (2017), pp. 91-125
Persistent link: https://www.econbiz.de/10011756269
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A Call for Research on Management Accounting Service Quality
Walker, Kenton B. - 2015
Persistent link: https://www.econbiz.de/10013009783
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A call for research on management accounting service quality
Walker, Kenton B.; Fleischman, Gary M.; Johnson, Eric N. - In: Advances in management accounting, (pp. 1-22). 2011
The purpose of this chapter is to encourage investigation of management accounting (MA) service quality via comparisons of perceptions by service users and providers. Such comparisons are important in order to satisfy the needs of service users, assure good communications, justify the costs of...
Persistent link: https://www.econbiz.de/10015379586