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Ngo, Liem Viet; Northey, Gavin; Duffy, Sarah; Hoang Thi … - In: Journal of retailing and consumer services 33 (2016), pp. 43-52

Persistent link: https://www.econbiz.de/10011598567

Innovation and business success : the mediating role of customer participation

Ngo, Liem Viet; O'Cass, Aron - In: Journal of business research : JBR 66 (2013) 8, pp. 1134-1142

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New insights into the climate-attitudes-outcome framework : empirical evidence from the Australian service sector

Mathies, Christine; Ngo, Liem Viet - In: Australian journal of management 39 (2014) 3, pp. 473-491

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In pursuit of service productivity and customer satisfaction : the role of resources

Lee, Jenny Jiyeon; Patterson, Paul G.; Ngo, Liem Viet - In: European journal of marketing : EJM 51 (2017) 11/12, pp. 1836-1855

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Outcome versus process value in service delivery

Luu, Ngoc; Le Nguyen Hau; Ngo, Liem Viet; Bucic, Tania; … - In: The journal of services marketing 30 (2016) 6, pp. 630-642

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It takes two to tango : the role of customer empathy and resources to improve the efficacy of frontline employee empathy

Ngo, Liem Viet; Thi Nguyet Que Nguyen; Nam The Tran; … - In: Journal of retailing and consumer services 56 (2020), pp. 1-8

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Professionals' interpersonal communications style : does it matter in building client psychological comfort?

Rawi Roongruangsee; Patterson, Paul G.; Ngo, Liem Viet - In: The journal of services marketing 36 (2022) 3, pp. 379-397

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Innovation and business success: The mediating role of customer participation

Ngo, Liem Viet; O'Cass, Aron - In: Journal of Business Research 66 (2013) 8, pp. 1134-1142

Innovation and the customer participation are central issues in research focusing on the performance of firms. However, the current literature offers little guidance on the extent of connection between firm innovation capabilities and customer participation and how they work together to enhance...

Persistent link: https://www.econbiz.de/10010869640

Empathy and delight in a personal service setting

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