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Developing a cause and effect model of factors influencing fast food restaurants' service quality using DEMATEL
Hsieh, Pei-Ling; Yeh, Tsu-Ming - In: International journal of services and operations management 20 (2015) 1, pp. 21-42
Persistent link: https://www.econbiz.de/10011401245
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Assessing the self-service technology encounters : development and validation of SSTQUAL scale
Lin, Jiun-sheng Chris; Hsieh, Pei-ling - In: Journal of retailing 87 (2011) 2, pp. 194-206
Persistent link: https://www.econbiz.de/10009240261
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Methods for determining areas for improvement based on the design of customer surveys
Yang, Ching-chow; Yang, King-jang; Yeh, Tsu-ming; Pai, … - In: The service industries journal 29 (2009) 1/2, pp. 143-154
Persistent link: https://www.econbiz.de/10003849578
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Effects of clinical pathway implementation on medical quality and patient satisfaction
Yeh, Tsu-Ming; Pai, Fan-Yun; Huang, Kai-I - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 583-601
Persistent link: https://www.econbiz.de/10011305642
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Classifying restaurant service quality attributes by using Kano model and IPA approach
Pai, Fan-Yun; Yeh, Tsu-Ming; Tang, Cheng-Yeh - In: Total quality management & business excellence : an … 29 (2018) 3, pp. 301-328
Persistent link: https://www.econbiz.de/10011854059