Similar Search Results

Validity and reliability of satisfaction as a mediator between quality constructs in manufacturer-supplier relationships through time and across contexts

Padin, Carmen; Ferro, Carlos; Svensson, Göran - In: Journal of business-to-business marketing 24 (2017) 1, pp. 1-17

Persistent link: https://www.econbiz.de/10011674235

Teleological approaches from complexity sciences in services : Framework, illustration and proposition

Svensson, Göran; Padin, Carmen - In: International Journal of Quality and Service Sciences 4 (2012) 3, pp. 224-237

Purpose – The purpose of this paper is to describe and apply teleological approaches from complexity sciences in services. Design/methodology/approach – The performance of service encounters and the outcome of service quality are dependent upon complex and dynamic interactions between...

Persistent link: https://www.econbiz.de/10014802494

Teleological approaches from complexity sciences in services : framework, illustration and proposition

Svensson, Göran; Padin, Carmen - In: International journal of quality and service sciences 4 (2012) 3, pp. 224-237

Persistent link: https://www.econbiz.de/10009655258

An international and comparative study of perceived justice in Mexican, Puerto Rican and Spanish hospitals

Sosa Varela, Juan C.; Magaña Carrillo, Irma; Padin, Carmen - In: International journal of pharmaceutical and healthcare … 8 (2014) 3, pp. 248-264

Persistent link: https://www.econbiz.de/10010424182

New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps

Padin, Carmen; Svensson, Göran; Otero-Neira, Carmen; … - In: International journal of contemporary hospitality management 27 (2015) 1, pp. 27-51

Persistent link: https://www.econbiz.de/10010516547

Understanding negative emotions in services through teleological actions

Padin, Carmen; Svensson, Göran - In: International journal of quality and service sciences 9 (2017) 1, pp. 67-84

Persistent link: https://www.econbiz.de/10011650515

Purchase offering quality : the effects of buyer behaviour on organizational supplying behaviour

Ramsay, John; Wagner, Beverly; Kelly, Stephen - In: International journal of operations & production … 33 (2013) 10, pp. 1260-1282

Persistent link: https://www.econbiz.de/10010202240