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Service quality
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Ji, Ping
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European journal of operational research : EJOR
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International journal of production research
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International journal of quality & reliability management
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ECONIS (ZBW)
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Understanding customer needs through quantitative analysis of Kano's model
Wang, Ting
;
Ji, Ping
- In:
International journal of quality & reliability management
27
(
2010
)
2
,
pp. 173-184
Persistent link: https://www.econbiz.de/10003968910
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2
Make-or-buy service capacity decision in a supply chain providing after-sales service
Li, Gang
;
Huang, Feng Feng
;
Cheng, T. C. E.
;
Zheng, Quan
; …
- In:
European journal of operational research : EJOR
239
(
2014
)
2
,
pp. 377-388
Persistent link: https://www.econbiz.de/10010407880
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3
Quantification and integration of Kano's model into QFD for optimising product design
Ji, Ping
;
Jin, Jian
;
Wang, Ting
;
Chen, Yizeng
- In:
International journal of production research
52
(
2014
)
21
,
pp. 6335-6348
Persistent link: https://www.econbiz.de/10010457241
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