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Electronic consumer-to-consumer interaction (eCCI) post a service failure : the psychological power of need for approval
Wei, Wei; Zhang, Lu; Rathjens, Bobbie; McGinley, Sean - In: Journal of hospitality & tourism research : JHTR ; the … 48 (2024) 7, pp. 1212-1225
Persistent link: https://www.econbiz.de/10015192436
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When birds flock together : an identification of the destination social servicescape
Line, Nathaniel D.; Hanks, Lydia; McGinley, Sean - In: Journal of travel and tourism marketing 35 (2018) 7, pp. 882-894
Persistent link: https://www.econbiz.de/10011941772
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Operations research from 1913 to 2013 : the Ford assembly line to hospitality industry innovation
O'Neill, John; McGinley, Sean - In: International journal of contemporary hospitality management 26 (2014) 5, pp. 663-678
Persistent link: https://www.econbiz.de/10010395538
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Birds of a feather donate together : understanding the relationship between the social servicescape and CSR participation
Line, Nathaniel D.; Hanks, Lydia; Zhang, Lu - In: International journal of hospitality management 71 (2018), pp. 102-110
Persistent link: https://www.econbiz.de/10011849621
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Expanding the methodological approach to the social servicescape : moving from measurement to manipulation
Hanks, Lydia; Line, Nathaniel D.; Zhang, Lu - In: The Cornell hospitality quarterly 62 (2021) 1, pp. 157-168
Persistent link: https://www.econbiz.de/10012426047
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The impact of service robots on consumer response : examining the roles of consumers' service expertise and technology expertise
Zheng, Xiaoyun; Wang, Yao-Chin; Wei, Wei; Zhang, Lu; Huo, Da - In: Psychology & marketing 40 (2023) 11, pp. 2341-2354
Persistent link: https://www.econbiz.de/10014432405
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A customer-centric five actor model for sustainability and service innovation
Riel, Allard C. R. van; Andreassen, Tor W.; … - In: Journal of business research : JBR 136 (2021), pp. 389-401
Persistent link: https://www.econbiz.de/10012663328
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Speaking versus touching : how consumers respond to robot communication modality in hospitality services
Liu, Canmian; Zhang, Lu; Liu, Xin; Liang, Shengyuan; … - 2025
Persistent link: https://www.econbiz.de/10015358233
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The impact of service robot compatibility on hospitality employee learning behaviors : a transformative learning perspective
Guan, Xinhua; Zheng, Yingchen; Zhang, Lu; Liu, Xin - In: Journal of hospitality marketing & management 34 (2025) 2, pp. 257-280
Persistent link: https://www.econbiz.de/10015189130
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Digital transformation and corporate audit risk : mediating effects of auditor behavior
Zhang, Lu; Sophee Sulong Bin Balia - In: Finance research letters 67 (2024) 1, pp. 1-13
Persistent link: https://www.econbiz.de/10015061703