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Linking polychronicity to hotel frontline employees' job outcomes : do control variables make a difference
Daskin, Mustafa - In: EuroMed journal of business 11 (2016) 2, pp. 162-180
Persistent link: https://www.econbiz.de/10011591647
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Critical antecedents to service recovery performance : some evidence and implications for service industry
Daskin, Mustafa; Yilmaz, Ozgur Devrim - In: International journal of management practice : IJMP 8 (2015) 1, pp. 70-97
Persistent link: https://www.econbiz.de/10011377136
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The impact of management commitment to service quality, intrinsic motivation and nepotism on front-line employees' affective work outcomes
Daskin, Mustafa; Arasli, Huseyin; Kasim, Azilah - In: International journal of management practice : IJMP 8 (2015) 4, pp. 269-295
Persistent link: https://www.econbiz.de/10011477582
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The role of polychronicity and intrinsic motivation as personality traits on frontline employees' job outcomes : an empirical study from Malaysia
Daskin, Mustafa; Surucu, Ozlem Altunoz - In: Asia-Pacific journal of business administration 8 (2016) 2, pp. 177-196
Persistent link: https://www.econbiz.de/10011552972
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Exploring the impact of service recovery on customer affection, perceived value, and sabotaging behaviour : does gender make a difference?
Daskin, Mustafa; Kasim, Azilah - In: International journal of services and operations management 23 (2016) 4, pp. 467-485
Persistent link: https://www.econbiz.de/10011588653
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The critical antecedents to organizational citizenship behaviors : empirical evidences from North Cyprus service industry
Daskin, Mustafa; Saydam, Serdar; Arasli, Huseyin - In: Journal of management research 5 (2013) 2, pp. 205-239
Persistent link: https://www.econbiz.de/10009727588