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Service quality
Beziehungsmarketing
33
Consumer behaviour
32
Relationship marketing
32
Konsumentenverhalten
29
Deutschland
28
Germany
27
Customer satisfaction
21
Marketing
20
Kundenzufriedenheit
19
Erfolgsfaktor
17
Marketing management
17
Marketingmanagement
17
Theorie
17
Theory
17
Success factor
14
Business network
13
Dienstleistungssektor
13
Unternehmensnetzwerk
13
Brand management
12
Service industry
12
Einzelhandel
11
Lieferantenmanagement
11
Market research
11
Retail trade
11
Supplier relationship management
11
United Kingdom
11
Bibliometrics
10
Bibliometrie
10
Franchising
10
Markenführung
10
Strategisches Management
10
Dienstleistungsqualität
9
Großbritannien
9
Firm performance
8
Strategic management
8
Unternehmenserfolg
8
Arbeitszufriedenheit
7
Betriebswirtschaftslehre
7
Bundling strategy
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8
German
1
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Evanschitzky, Heiner
8
Blut, Markus
2
Brock, Christian
2
Rudd, John
2
Backhaus, Christof
1
Beatty, Sharon E.
1
Caemmerer, Barbara
1
Coelho, Filipe
1
Iyer, Gopalkrishnan R.
1
Kenning, Peter
1
Khanyapuss Punjaisri
1
Lemon, Katherine N.
1
López Sánchez, José Ángel
1
Malhotra, Neeru
1
Santos Vijande, María Leticia
1
Schumann, Jan Hendrik
1
Taheri, Babak
1
Wangenheim, Florian von
1
Woisetschläger, David
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Wünderlich, Nancy V.
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Journal of retailing
2
International journal of contemporary hospitality management
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of business economics : JBE
1
Journal of marketing management : MM
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of retailing and consumer services
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Journal of the Academy of Marketing Science
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ECONIS (ZBW)
9
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1
Aligning employee service recovery performance with brand values : the role of brand-specific leadership
Khanyapuss Punjaisri
;
Evanschitzky, Heiner
;
Rudd, John
- In:
Journal of marketing management : MM
29
(
2013
)
9/10
,
pp. 981-1006
Persistent link: https://www.econbiz.de/10010194421
Saved in:
2
Frontline employees' collaboration in industrial service innovation : routes of co-creation's effects on new service performance
Santos Vijande, María Leticia
;
López Sánchez, José …
- In:
Journal of the Academy of Marketing Science
44
(
2016
)
3
,
pp. 350-375
Persistent link: https://www.econbiz.de/10011489078
Saved in:
3
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
4
Spillover effects of service failures in coalition loyalty programs : the buffering effect of special treatment benefits
Schumann, Jan Hendrik
;
Wünderlich, Nancy V.
; …
- In:
Journal of retailing
90
(
2014
)
1
,
pp. 111-118
Persistent link: https://www.econbiz.de/10010359932
Saved in:
5
Zur Wirkung von Neukunden-Promotions auf Bestandskunden : eine empirische Analyse in der Mobilfunkbranche
Woisetschläger, David
;
Evanschitzky, Heiner
;
Backhaus, …
- In:
Journal of business economics : JBE
81
(
2011
)
2
,
pp. 183-204
Persistent link: https://www.econbiz.de/10008841092
Saved in:
6
Dimensions of satisfaction in retail settings : a research note
Evanschitzky, Heiner
;
Iyer, Gopalkrishnan R.
; …
- In:
Journal of relationship marketing : innovations & …
7
(
2008
)
3
,
pp. 275-285
Persistent link: https://www.econbiz.de/10003784375
Saved in:
7
Antecedents of peripheral services cross-buying behavior
Evanschitzky, Heiner
;
Malhotra, Neeru
;
Wangenheim, …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 218-224
Persistent link: https://www.econbiz.de/10011698002
Saved in:
8
Satisfaction with complaint handling : a replication study on its determinants in a business-to-business context
Brock, Christian
;
Blut, Markus
;
Evanschitzky, Heiner
; …
- In:
International journal of research in marketing : IJRM ; …
30
(
2013
)
3
,
pp. 319-322
Persistent link: https://www.econbiz.de/10009779946
Saved in:
9
Mood regulation, customer participation, and customer value creation in hospitality services
Taheri, Babak
;
Coelho, Filipe
;
Evanschitzky, Heiner
- In:
International journal of contemporary hospitality management
29
(
2017
)
12
,
pp. 3063-3081
Persistent link: https://www.econbiz.de/10011804932
Saved in:
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