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~subject:"Service quality"
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Service quality
Consumer behaviour
107,441
Konsumentenverhalten
104,998
Unternehmenskultur
20,733
Corporate culture
20,121
Theorie
15,693
Theory
15,499
Relationship marketing
13,530
Beziehungsmarketing
13,496
Brand management
9,513
Markenführung
9,476
Kultur
9,350
Kulturelle Identität
9,040
Culture
8,966
Online-Handel
8,953
Online retailing
8,941
Elderly people
8,644
Ältere Menschen
8,626
Cultural identity
8,480
Brand image
8,169
Markenimage
8,137
Customer satisfaction
7,638
Deutschland
7,598
USA
7,541
Kundenzufriedenheit
7,470
Social Web
7,468
Social web
7,466
Markenartikel
7,083
Brand
7,071
United States
6,920
Germany
6,846
Online-Marketing
5,824
Internet marketing
5,809
Experiment
5,680
Dienstleistungsqualität
5,541
Einzelhandel
5,251
Retail trade
5,205
Werbewirkung
5,087
Electronic Commerce
5,047
Advertising effects
5,046
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All
Undetermined
3,120
Free
923
CC license
162
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Article
4,976
Book / Working Paper
623
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Article in journal
4,742
Aufsatz in Zeitschrift
4,742
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143
Book section
143
Graue Literatur
93
Non-commercial literature
93
Hochschulschrift
72
Arbeitspapier
69
Working Paper
69
research-article
50
Thesis
49
Conference paper
42
Konferenzbeitrag
42
Collection of articles of several authors
18
Sammelwerk
18
Bibliografie enthalten
9
Bibliography included
9
Case study
7
Fallstudie
7
conceptual-paper
6
Aufsatzsammlung
5
Collection of articles written by one author
5
Sammlung
5
Konferenzschrift
4
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2
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2
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1
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5,502
German
95
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1
French
1
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Han, Heesup
44
Mattila, Anna S.
32
Prentice, Catherine
18
Usman, Osly
18
Law, Rob
16
Sharma, Piyush
16
Wong, IpKin Anthony
16
McColl-Kennedy, Janet R.
15
Bilgihan, Anil
13
Prybutok, Victor R.
13
Sparks, Beverley
13
Gong, Taeshik
12
Kim, Woo Gon
12
Söderlund, Magnus
12
Ahn, Jiseon
11
Balaji, M. S.
11
Gursoy, Dogan
11
Jang, Soocheong (Shawn)
11
Propper, Carol
11
Qu, Hailin
11
Grégoire, Yany
10
Hanks, Lydia
10
Line, Nathaniel D.
10
Miao, Li
10
Roy, Sanjit
10
Russell-Bennett, Rebekah
10
Van Vaerenbergh, Yves
10
Voorhees, Clay M.
10
Wu, Luorong
10
Yi, Youjae
10
Amin, Muslim
9
Hwang, Jinsoo
9
Hyun, Sunghyup Sean
9
Lee, Seonjeong
9
Liu, Chih-Hsing
9
Lu, Lu
9
Orsingher, Chiara
9
Sreejesh, S.
9
Wu, Hung-Che
9
Ali, Faizan
8
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National Bureau of Economic Research
4
OECD
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Christian-Albrechts-Universität zu Kiel
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Friedrich-Schiller-Universität Jena
1
Great Britain / Customs Establishment
1
IGI Global
1
Lunds Universitet / Institutet för Ekonomisk Forskning
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Nomos Verlagsgesellschaft
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Verlag Dr. Kovač
1
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Published in...
All
International journal of hospitality management
309
Journal of retailing and consumer services
247
The journal of services marketing
145
Journal of business research : JBR
142
International journal of contemporary hospitality management
123
Journal of hospitality marketing & management
104
Total quality management & business excellence
93
The service industries journal
84
Journal of travel and tourism marketing
76
Services marketing quarterly
74
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
67
Tourism management : research, policies, practice
58
Journal of service research : JSR
54
Journal of service management
52
Service business
49
Cogent business & management
45
Journal of hospitality and tourism insights
43
Journal of service research
43
International journal of quality and service sciences
42
Asia Pacific journal of marketing and logistics
39
The TQM journal : the international review of organizational improvement
37
International Journal of Research in Business and Social Science : IJRBS
36
Psychology & marketing
34
Journal of air transport management
33
The international journal of bank marketing : IJBM
32
International journal of services and operations management
30
International journal of quality & reliability management
29
International journal of services, economics and management
29
Journal of service theory and practice
29
Journal of Islamic marketing
28
European journal of marketing : EJM
27
Journal of Services Marketing
26
Journal of service theory and practice : JSTP
26
Marketing intelligence & planning
26
Managing service quality : MSQ ; an international journal
25
International journal of bank marketing
24
Journal of the Academy of Marketing Science
24
Quality management journal : QMJ
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
International journal of electronic marketing and retailing : IJEMR
23
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Source
All
ECONIS (ZBW)
5,538
Other ZBW resources
61
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1
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1
Exploring the role of IND-COL as a moderator in the comprehensive service evaluation model
Sharma, Piyush
;
Chen, Ivy S. N.
;
Luk, Sherriff T. K.
- In:
Journal of international consumer marketing
24
(
2012
)
1/2
,
pp. 129-142
Persistent link: https://www.econbiz.de/10009545340
Saved in:
2
Emotion, cultural valuation of being human and AI services
Tubadji, Annie
;
Huang, Haoran
- In:
IEEE transactions on engineering management : EM ; a …
71
(
2024
),
pp. 7257-7269
Persistent link: https://www.econbiz.de/10015413214
Saved in:
3
We are who we are : Incorporation of individual
culture
in customer satisfaction models
Parahoo, Sanjai K.
;
Al-Nakeeb, Ahmed
;
Onagun, Ismail
- In:
Journal of financial services marketing : JFSM
20
(
2015
)
3
,
pp. 220-230
Persistent link: https://www.econbiz.de/10011480295
Saved in:
4
Cultural biases in word-of-mouth recommendation : a twelve country study in the airline services industry
Messner, Wolfgang
- In:
Journal of customer behaviour
17
(
2018
)
4
,
pp. 279-305
Persistent link: https://www.econbiz.de/10012050901
Saved in:
5
Buyer monitoring cross-culturally
Lieven, Theo
;
Kwortnik, Robert J.
;
Tomczak, Torsten
- In:
The Cornell hospitality quarterly
60
(
2019
)
2
,
pp. 125-134
Persistent link: https://www.econbiz.de/10012001704
Saved in:
6
"
Culture
shocks" in inter-cultural service encounters?
Stauss, Bernd
;
Mang, Paul
- In:
Best practices in international marketing
,
(pp. 337-357)
.
2002
Persistent link: https://www.econbiz.de/10001680923
Saved in:
7
The effect of
culture
in forming e-loyalty intentions : a cross-cultural analysis between Argntina and Spain
Belanche Garcia, Daniel
;
Casaló Ariño, Luis V.
; …
- In:
Business research quarterly : BRQ
18
(
2015
)
4
,
pp. 275-292
Persistent link: https://www.econbiz.de/10011551353
Saved in:
8
Moving beyond the Western versus Asian
culture
distinction : an investigation of acculturation effects
Weber, Karin
;
Sparks, Beverley
;
Hsu, Cathy H. C.
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1703-1723
Persistent link: https://www.econbiz.de/10011732294
Saved in:
9
The joint effect of consumer and service providers'
culture
on online service evaluations : a response surface analysis
Stamolampros, Panagiotis
;
Dousios, Dimitrios
; …
- In:
Tourism management : research, policies, practice
78
(
2020
),
pp. 1-18
Persistent link: https://www.econbiz.de/10012165602
Saved in:
10
Customer oriented service
culture
and its impact on customer loyalty in organised retail context
Shah, Tejas R.
;
Jain, Amrit
- In:
International journal of Indian culture and business …
11
(
2015
)
1
,
pp. 23-42
Persistent link: https://www.econbiz.de/10011588290
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