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~subject:"Service quality"
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Service quality
Relationship marketing
15
Consumer behaviour
14
Konsumentenverhalten
13
Beziehungsmarketing
10
Dienstleistungsqualität
8
Customer satisfaction
7
E-commerce
7
Kundenzufriedenheit
7
Confidence
6
Electronic Banking
6
Electronic Commerce
6
Electronic banking
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Vertrauen
6
Trust
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Bank
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Chatbot
3
Commitment
3
Dienstleistungssektor
3
Distribution channel
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Financial services
3
France
3
Online retailing
3
Online-Handel
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Service industry
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Vertriebsweg
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Bank marketing
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Banking industry
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Banking services
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Canada
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Classification
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Cognitive mapping
2
Creepiness
2
Customer retention
2
Customer service
2
E-banking
2
Emotion
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Kundenbindung
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Kundenservice
2
Lieferantenmanagement
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Brun, Isabelle
6
Rajaobelina, Lova
6
Ricard, Line
4
Arcand, Manon
1
Berthiaume, Bilitis
1
Fallu, Jean-Mathieu
1
Kilani, Nour
1
Ladhari, Riadh
1
Line, Ricard
1
Morales Alvarez, Miguel
1
Tep, Sandrine Prom
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Toufaily, Elissar
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
The international journal of bank marketing : IJBM
2
International journal of hospitality management
1
Journal of financial services marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
The service industries journal
1
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ECONIS (ZBW)
8
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1
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
2
Online relationship quality : testing an integrative and comprehensive model in the banking industry
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 219-246
Persistent link: https://www.econbiz.de/10011633635
Saved in:
3
Examining emotions linked to live chat services : the role of e-service quality and impact on word of mouth
Rajaobelina, Lova
;
Brun, Isabelle
;
Kilani, Nour
; …
- In:
Journal of financial services marketing
27
(
2022
)
3
,
pp. 232-249
Persistent link: https://www.econbiz.de/10013390958
Saved in:
4
Online relationship quality : scale development and initial testing
Brun, Isabelle
;
Rajaobelina, Lova
;
Line, Ricard
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
1
,
pp. 5-27
Persistent link: https://www.econbiz.de/10010252740
Saved in:
5
Mobile banking service quality and customer relationships
Arcand, Manon
;
Tep, Sandrine Prom
;
Brun, Isabelle
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1066-1087
Persistent link: https://www.econbiz.de/10011814538
Saved in:
6
The impact of customer experience on relationship quality with travel agencies in a multichannel environment
Rajaobelina, Lova
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
2
,
pp. 206-217
Persistent link: https://www.econbiz.de/10011915362
Saved in:
7
Determinants of dining satisfaction and post-dining behavioral intentions
Ladhari, Riadh
;
Brun, Isabelle
;
Morales Alvarez, Miguel
- In:
International journal of hospitality management
27
(
2008
)
4
,
pp. 563-573
Persistent link: https://www.econbiz.de/10003860311
Saved in:
8
OCL : online customer loyalty in the service industries : scale development and validation
Toufaily, Elissar
;
Fallu, Jean-Mathieu
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 269-298
Persistent link: https://www.econbiz.de/10011633641
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