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~subject:"Service quality"
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Service quality
Quality management
45
Qualitätsmanagement
36
Spain
20
Standardization
18
Dienstleistungsqualität
17
Standardisierung
16
ISO 9000 series
14
Greece
12
Spanien
12
ISO 9001
10
Beziehungsmarketing
8
Customer satisfaction
8
Relationship marketing
8
Environmental management
7
Kundenzufriedenheit
7
Umweltmanagement
7
E-commerce
6
Electronic Commerce
6
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6
ISO 9000
6
Nachhaltigkeit
6
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6
Total quality management
6
Consumer behaviour
5
ISO 14001
5
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5
Konsumentenverhalten
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5
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5
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4
Corporate Social Responsibility
4
Corporate social responsibility
4
Education
4
Electronic Banking
4
Electronic banking
4
Firm performance
4
Food companies
4
Food industry
4
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English
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Casadesús, Martí
10
Marimon, Frederic
9
Gotzamani, Katerina
6
Petnji Yaya, Luc Honore
5
Bernardo, Merce
3
Georgiou, Andreas C.
3
Alonso-Almeida, María del Mar
2
Andronikidis, Andreas
2
Kamvysi, Konstantina
2
Llach, Josep
2
Simon, Alexandra
2
Tsiotras, George
2
A. Vakalopoulou, Melpomeni
1
Alonso-Almeida, M. Mar
1
Cots, Santi
1
Escobar Rivera, Dalilis
1
Heras Saizarbitoria, Iñ´aki
1
Llach, Joseph
1
Longinidis, Pantelis
1
Marimón, Frederic
1
Mariron Viadiu, Frederic
1
Paltayian, George
1
Rivera, Dalilis Escobar
1
Vakalopoulou, Melpomeni A.
1
Vouzas, Fotis
1
Yaya, Luc Homore Petnji
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Achieving competitive advantage through quality management
1
Benchmarking : an international journal ; BIJ
1
Benchmarking: An International Journal
1
European journal of operational research : EJOR
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Information systems and e-business management : ISeB
1
International Journal of Quality & Reliability Management
1
International journal of quality & reliability management
1
Journal of retailing and consumer services
1
Supply chain management : an international journal
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
Tourism management : research, policies, practice
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
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The logistics services outsourcing dilemma : quality management and financial performance perspectives
Gotzamani, Katerina
;
Longinidis, Pantelis
;
Vouzas, Fotis
- In:
Supply chain management : an international journal
15
(
2010
)
6
,
pp. 438-453
Persistent link: https://www.econbiz.de/10008907513
Saved in:
2
The contest determinant of delight and disappointment : a case study of online banking
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1376-1389
Persistent link: https://www.econbiz.de/10010208024
Saved in:
3
Impact of e-Quality and service recovery on loyalty : a study of e-banking in Spain
Marimon, Frederic
;
Petnji Yaya, Luc Honore
;
Casadesús, …
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 769-787
Persistent link: https://www.econbiz.de/10009625471
Saved in:
4
Assessing e-service quality : the current state of E-S-QUAL
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
23
(
2012
)
12
,
pp. 1363-1378
Persistent link: https://www.econbiz.de/10009687481
Saved in:
5
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
6
Experience in adapting E-S-QUAL to different sectors or settings
Petnji Yaya, Luc Honore
;
Marimón, Frederic
; …
- In:
Achieving competitive advantage through quality management
,
(pp. 233-251)
.
2015
Persistent link: https://www.econbiz.de/10011300807
Saved in:
7
The expert experience in adopting the E-S-QUAL scale
Yaya, Luc Homore Petnji
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
28
(
2017
)
11
,
pp. 1307-1321
Persistent link: https://www.econbiz.de/10011781610
Saved in:
8
Benefits of ISO 20000 IT service management certification
Cots, Santi
;
Casadesús, Martí
;
Marimon, Frederic
- In:
Information systems and e-business management : ISeB
14
(
2016
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10011672229
Saved in:
9
Delightful tourism experiences : a cognitive or affective matter?
Escobar Rivera, Dalilis
;
Casadesús, Martí
;
Simon, …
- In:
Tourism management perspectives : TMP
32
(
2019
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012129007
Saved in:
10
Identifying and measuring customer delight in the hospitality industry
Rivera, Dalilis Escobar
;
Casadesús, Martí
;
Simon, …
- In:
Tourism analysis : an interdisciplinary tourism & …
26
(
2021
)
1
,
pp. 1-10
Persistent link: https://www.econbiz.de/10012438423
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