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External equity, loyalty program membership, and service recovery
Morrison, Olivier; Huppertz, John W. - In: The journal of services marketing 24 (2010) 2/3, pp. 244-254
Persistent link: https://www.econbiz.de/10003990935
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Customer complaining : the role of tie strenght and information control
Mittal, Vikas; Huppertz, John W.; Khare, Adwait - In: Journal of retailing 84 (2008) 2, pp. 195-204
Persistent link: https://www.econbiz.de/10003744326