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Service quality
Gastronomie
10
Restaurant industry
10
Consumer behaviour
8
Konsumentenverhalten
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Customer satisfaction
4
Kundenzufriedenheit
4
USA
4
United States
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Brand image
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Dienstleistungsqualität
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Factor analysis
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Markenimage
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Restaurants
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Business ethics
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Emotion
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Environmental management
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Faktorenanalyse
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Product quality
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Produktqualität
2
Structural equation model
2
Strukturgleichungsmodell
2
Umweltmanagement
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United States of America
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Unternehmensethik
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restaurant
2
Arbeitsmobilität
1
Atmospherics
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Authenticity
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Behavioral intention
1
Beschwerdemanagement
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Beziehungsmarketing
1
China
1
Chinese
1
Chinese restaurant
1
Chinesisch
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Complaint management
1
Corporate Social Responsibility
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Corporate reputation
1
Corporate social responsibility
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Namkung, Young
3
Jang, Soocheong (Shawn)
2
Choi, Soo Keun
1
Jang, Soo Cheong Shawn
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European journal of marketing : EJM
1
International journal of hospitality management
1
Journal of business research : JBR
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ECONIS (ZBW)
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Effects of perceived service fairness on emotions, and behavioral intentions in restaurants
Namkung, Young
;
Jang, Soo Cheong Shawn
- In:
European journal of marketing : EJM
44
(
2010
)
9/10
,
pp. 1233-1259
Persistent link: https://www.econbiz.de/10008661743
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2
Customer complaints in restaurants : do they differ by service stages and loyalty levels?
Namkung, Young
;
Jang, Soocheong (Shawn)
;
Choi, Soo Keun
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 495-502
Persistent link: https://www.econbiz.de/10009130594
Saved in:
3
Perceived quality, emotions, and behavioral intentions : application of an extended Mehrabian-Russell model to restaurants
Jang, Soocheong (Shawn)
;
Namkung, Young
- In:
Journal of business research : JBR
62
(
2009
)
4
,
pp. 451-460
Persistent link: https://www.econbiz.de/10003839885
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