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The antecedents of customer satisfaction and dissatisfaction toward various types of hotels : a text mining approach
Xu, Xun; Li, Yibai - In: International journal of hospitality management 55 (2016), pp. 57-69
Persistent link: https://www.econbiz.de/10011497929
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A comparative study of the determinants of business and leisure travellers' satisfaction and dissatisfaction
Xu, Xun; Li, Yibai; Lu, Allan Cheng Chieh - In: International journal of services and operations management 33 (2019) 1, pp. 87-112
Persistent link: https://www.econbiz.de/10012054844
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The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty
Prentice, Catherine; Lopes, Sergio Dominique; Wang, Xuequn - In: Journal of hospitality marketing & management 29 (2020) 7, pp. 739-756
Persistent link: https://www.econbiz.de/10012312148
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The influence of brand experience and service quality on customer engagement
Prentice, Catherine; Wang, Xuequn; Loureiro, Sandra … - In: Journal of retailing and consumer services 50 (2019), pp. 50-59
Persistent link: https://www.econbiz.de/10012114115
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Emotional intelligence or artificial intelligence : an employee perspective
Prentice, Catherine; Lopes, Sergio Dominique; Wang, Xuequn - In: Journal of hospitality marketing & management 29 (2020) 4, pp. 377-403
Persistent link: https://www.econbiz.de/10012256141
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The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine; Dominique-Ferreira, Sergio; … - In: Journal of retailing and consumer services 64 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
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Too generous to be fair? : experiments on the interplay of what, when, and how in data breach recovery of the hotel industry
Wang, Xuhui; Wang, Xuequn; Liu, Zilong; Chang, Wen; … - In: Tourism management : research, policies, practice 88 (2022), pp. 1-16
Persistent link: https://www.econbiz.de/10013194345
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Supply chain management in the insurance industry : symmetrical and asymmetrical analysis
Prentice, Catherine; Dominique-Ferreira, Sergio; Wang, … - In: The journal of business & industrial marketing 38 (2023) 11, pp. 2505-2518
Persistent link: https://www.econbiz.de/10014472004
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Mind, service quality, relationship with airlines
Prentice, Catherine; Hsiao, Aaron; Wang, Xuequn; … - In: Journal of strategic marketing 31 (2023) 1, pp. 212-234
Persistent link: https://www.econbiz.de/10014303192