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The dynamic role of "should expectation" in service recovery paradox
Tu, Rungting; Chen, Ke; Lin, Cheryl C. J. - In: Frontiers of business research in China : selected … 3 (2009) 4, pp. 583-598
Persistent link: https://www.econbiz.de/10003923739
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The role of service value and switching barriers in an integrated model of behavioural intentions
Lu, Tim; Tu, Rungting; Jen, William - In: Total quality management & business excellence : an … 22 (2011) 10, pp. 1071-1089
Persistent link: https://www.econbiz.de/10009504057
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Managing passenger behavioral intention: an integrated framework for service quality, satisfaction, perceived value, and switching barriers
Jen, William; Tu, Rungting; Lu, Tim - In: Transportation 38 (2011) 2, pp. 321-342
Persistent link: https://www.econbiz.de/10008926385