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The effect of service innovation on service loyalty in post offices

Shaian Kiumarsi; Salmi Mohd Isa; Jayaraman, Krishnaswamy; … - In: International journal of business innovation and … 21 (2020) 1, pp. 108-127

Persistent link: https://www.econbiz.de/10012149128

Supply chain management quality practices in container haulage industry : the mediating role of management professionalism vigilance for consignee service retention

Shariff, D. N.; Jayaraman, Krishnaswamy; Abdullah, Dahlan; … - In: International journal of business performance and … 9 (2017) 3, pp. 238-259

Persistent link: https://www.econbiz.de/10011855736

Exemplary airline service quality is the way forward to secure passenger confidence in air travel : an empirical study in Malaysia

Deepa, M. V.; Jayaraman, Krishnaswamy; Keloth, Seethal - In: International journal of productivity and quality … 32 (2021) 3, pp. 383-411

Persistent link: https://www.econbiz.de/10012516457

The impact of service quality in postal services: the mediating role of self-service technology

Salmi Mohd Isa; Shaian Kiumarsi - In: International journal of services and operations management 33 (2019) 3, pp. 395-419

Persistent link: https://www.econbiz.de/10012145308

Chapter 11 Perceived Conference Quality : Evidence from Malaysia

Hashemi, Shiva; Marzuki, Azizan; Kiumarsi, Shaian - In: Quality services and experiences in hospitality and tourism, (pp. 165-180). 2018

Rivalry among conference centers has greatly increased in the past few years. It is thus important to adequately comprehend the critical characteristics of conferences, including those associated with their facilities and services. This chapter explores the impacts of conference quality and...

Persistent link: https://www.econbiz.de/10015093103

Service quality determinants of the container haulage industry : an empirical study in Malaysia

Shariff, D. N.; Jayaraman, K.; Shah, Muhammad Zaly; … - In: International journal of shipping and transport … 8 (2016) 1, pp. 66-80

Persistent link: https://www.econbiz.de/10011503728

Service quality and innovation in Malaysian post offices : an empirical study

Kiumarsi, S.; Jayaraman, K.; Salmi Mohd Isa - In: Global business and organizational excellence : a … 35 (2015/16) 1, pp. 55-66

Persistent link: https://www.econbiz.de/10011392058

Scale measurements for airline service quality to secure passenger confidence in air travel

Deepa, M. V.; Jayaraman, K. - In: Quality management journal : QMJ 24 (2017) 3, pp. 31-50

Persistent link: https://www.econbiz.de/10011721855