Similar Search Results

An empirical assessment of customer switching behavior in the Nigerian telecom industry

Izogo, Ernest - In: African journal of business and economic research : AJBER 8 (2013) 1, pp. 61-82

Persistent link: https://www.econbiz.de/10009783121

Structural equation test of relationship quality : repurchase intention - willingness to recommend framework in retail banking

Izogo, Ernest - In: International journal of emerging markets 11 (2016) 3, pp. 374-394

Persistent link: https://www.econbiz.de/10011588174

Antecedents of attitudinal loyalty in a telecom service sector : the Nigerian case

Izogo, Ernest - In: International journal of quality & reliability management 33 (2016) 6, pp. 747-768

Persistent link: https://www.econbiz.de/10011591125

Customer loyalty in telecom service sector : the role of service quality and customer commitment

Izogo, Ernest - In: The TQM journal : the international review of … 29 (2017) 1, pp. 19-36

Persistent link: https://www.econbiz.de/10011648817

Determinants of attitudinal loyalty in Nigerian telecom service sector : does commitment play a mediating role?

Izogo, Ernest - In: Journal of retailing and consumer services 23 (2015), pp. 107-117

Persistent link: https://www.econbiz.de/10010503921

Customers' service quality perception in automotive repair

Izogo, Ernest - In: African journal of economic and management studies : AJEMS 6 (2015) 3, pp. 272-288

Persistent link: https://www.econbiz.de/10011474163

Service quality, customer satisfaction and loyalty in automobile repair services sector

Izogo, Ernest; Ogba, Ike-Elechi - In: International journal of quality & reliability management 32 (2015) 3, pp. 250-269

Persistent link: https://www.econbiz.de/10010531022

Should relationship quality be measured as a disaggregated or a composite construct?

Izogo, Ernest - In: Management research review 39 (2016) 1, pp. 115-131

Persistent link: https://www.econbiz.de/10011535920

Determinants of relationship quality and customer loyalty in retail banking : evidence from Nigeria

Izogo, Ernest; Reza, Abdi; Ogba, Ike-Elechi; Praedu, … - In: African journal of economic and management studies : AJEMS 8 (2017) 2, pp. 186-204

Persistent link: https://www.econbiz.de/10011734900

Customer loyalty in telecom service sector: the role of service quality and customer commitment

Izogo, Ernest Emeka - In: The TQM Journal 29 (2017) 1, pp. 19-36

Purpose The purpose of this paper is to examine how firms can influence customer loyalty through customer commitment by leveraging two constructs of service quality: service assurance and service reliability. Design/methodology/approach The analyses are based on 138 responses retrieved from...

Persistent link: https://www.econbiz.de/10015032654