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~subject:"Service quality"
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Service quality
Greece
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Balanced Scorecard
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Customer satisfaction
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Dienstleistungsqualität
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Gesundheitsversorgung
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customer satisfaction
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program performance
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Chalikias, Miltiadis
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Drosos, Dimitris
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Skordoulis, Michalis
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Tsotsolas, Nikos
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International journal of electronic marketing and retailing : IJEMR
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International journal of productivity and quality management : IJPQM
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ECONIS (ZBW)
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Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris
;
Tsotsolas, Nikos
;
Skordoulis, Michalis
; …
- In:
International journal of productivity and quality …
25
(
2018
)
4
,
pp. 491-505
Persistent link: https://www.econbiz.de/10011988637
Saved in:
2
Determinants of customer satisfaction in healthcare industry : the case of the Hellenic Red Cross
Chalikias, Miltiadis
;
Drosos, Dimitris
;
Skordoulis, Michalis
- In:
International journal of electronic marketing and …
7
(
2016
)
4
,
pp. 311-321
Persistent link: https://www.econbiz.de/10011664549
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