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Negative word of mouse in the hotel industry : a content analysis of online reviews on luxury hotels in Jordan
Dinçer, Mithat Zeki; Alrawadieh, Zaid - In: Journal of hospitality marketing & management 26 (2017) 8, pp. 785-804
Persistent link: https://www.econbiz.de/10011784142
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Experience vs quality : predicting satisfaction and loyalty in services
Cetin, Gurel - In: The service industries journal 40 (2020) 15/16, pp. 1167-1182
Persistent link: https://www.econbiz.de/10012403821
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The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent; Alrawadieh, Zaid; Tulucu, Fadime; … - In: International journal of hospitality management 110 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014310662
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Reprint of: The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent; Alrawadieh, Zaid; Tulucu, Fadime; … - In: International journal of hospitality management 112 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014334761