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Antecedents and consequences of effective customer participation : the role of customer education and service modularity
Shah, Syed Aamir Ali; Jajja, Muhammad Shakeel Sadiq; … - In: Journal of service theory and practice 33 (2023) 5, pp. 697-720
Persistent link: https://www.econbiz.de/10014339773
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Developing a scale for service quality measurement in banks
Asif, Muhammad; Awan, Muhammad Usman; Jajja, Muhammad … - In: International journal of services and operations management 23 (2016) 2, pp. 153-168
Persistent link: https://www.econbiz.de/10011584478
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Exploring the critical success factors of virtual reality adoption in the hotel industry
Lodhi, Rab Nawaz; Asif, Muhammad; Del Gesso, Carla; … - In: International journal of contemporary hospitality management 36 (2024) 11, pp. 3566-3586
Persistent link: https://www.econbiz.de/10015141931
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What service excellence can learn from business excellence models
Asif, Muhammad; Gouthier, Matthias H. J. - In: Total quality management & business excellence : an … 25 (2014) 5, pp. 511-531
Persistent link: https://www.econbiz.de/10010336198
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Developing a self-diagnostic framework for assessing service excellence
Asif, Muhammad; Gouthier, Matthias H. J. - In: International journal of services and operations management 20 (2015) 4, pp. 441-460
Persistent link: https://www.econbiz.de/10011403639
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Developing a scale for measuring service quality in the public sector
Asif, Muhammad; Awan, Muhammad; Haque, Shahbaz Ul - In: International journal of services and operations management 24 (2016) 3, pp. 418-432
Persistent link: https://www.econbiz.de/10011636001