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Service perceptions and associated consumer behavior of Japanese and non-Japanese marathoners at the Honolulu Marathon
Agrusa, Jerome; Maples, Glenn; Agrusa, Wendy; Tanner, John - In: Journal of business and economic perspectives 34 (2008) 1, pp. 6-13
Persistent link: https://www.econbiz.de/10003869146
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ASQual : measuring tourist perceived service quality in an airport setting
George, Bapu P.; Henthorne, Tony L.; Panko, Thomas R. - In: International journal of business excellence 6 (2013) 5, pp. 526-536
Persistent link: https://www.econbiz.de/10010231384
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Cross-cultural consumer complaining behavior in service industries : a three-nation study across the African diaspora
Henthorne, Tony L.; Williams, Alvin J.; George, Babu P. - In: Journal of marketing theory and practice 26 (2018) 4, pp. 431-446
Persistent link: https://www.econbiz.de/10011951501