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Effects of healthcare service provider's organizational socialization and support on patients' well-being

Rahman, Arafat; Björk, Peter; Ravald, Annika - In: Services marketing quarterly 41 (2020) 2, pp. 105-123

Persistent link: https://www.econbiz.de/10012256933

Value co-destruction in tourism and hospitality : a systematic literature review and future research agenda

Sthapit, Erose; Garrod, Brian; Stone, Matthew J.; … - In: Journal of travel and tourism marketing 40 (2023) 5, pp. 363-382

Persistent link: https://www.econbiz.de/10014369807

Sources of distrust : Airbnb guests' perspectives

Sthapit, Erose; Björk, Peter - In: Tourism management perspectives : TMP 31 (2019), pp. 245-253

Persistent link: https://www.econbiz.de/10012113006

Towards a better understanding of customer satisfaction with shopping mall food courts

Dabral, Paritosh; Chelamallu, Karunya; Sthapit, Erose; … - In: Journal of hospitality and tourism insights 8 (2025) 5, pp. 1867-1884

Persistent link: https://www.econbiz.de/10015422814

Making sense of service dynamics : the honeybee metaphor

Brozovic, Danilo; Ravald, Annika; Nordin, Fredrik - In: The journal of services marketing 29 (2015) 6/7, pp. 634-644

Persistent link: https://www.econbiz.de/10011418379

TOURQUAL scale: psychometric properties and internal structure validation

Mondo, Tiago Savi; Medeiros, Sandro; Sthapit, Erose; … - In: International Journal of Tourism Cities 10 (2024) 3, pp. 1046-1066

Purpose This study aims to focus on assessing the psychometric properties necessary to validate the internal structure of the TOURQUAL scale. Design/methodology/approach A quantitative research study was conducted in collaboration with the Brazilian Network of Tourism Observatories, comprising...

Persistent link: https://www.econbiz.de/10015347766