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Service quality
Consumer behaviour
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Shankar, Amit
7
Datta, Biplab
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Jebarajakirthy, Charles
3
Alshibani, Safiya Mukhtar
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Barai, Parama
1
Bhattacharya, Kaushik
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Das, Manish
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Dey, Soma
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Services marketing quarterly
3
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
IEEE transactions on engineering management : EM ; a publication of the IEEE Engineering Management Society
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Journal of strategic marketing
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ECONIS (ZBW)
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1
Exploring mobile banking service quality : a qualitative approach
Shankar, Amit
;
Datta, Biplab
;
Jebarajakirthy, Charles
; …
- In:
Services marketing quarterly
41
(
2020
)
2
,
pp. 182-204
Persistent link: https://www.econbiz.de/10012256938
Saved in:
2
Are the generic scales enough to measure service quality of mobile banking? : a comparative analysis of generic service quality measurement scales to mobile banking context
Shankar, Amit
;
Datta, Biplab
;
Jebarajakirthy, Charles
- In:
Services marketing quarterly
40
(
2019
)
3
,
pp. 224-244
Persistent link: https://www.econbiz.de/10012179176
Saved in:
3
Does employees' perception towards mobile human resource management application quality affect usage intention? : a moderated-mediation analysis
Shankar, Amit
- In:
The TQM journal : the international review of …
34
(
2022
)
1
,
pp. 145-159
Persistent link: https://www.econbiz.de/10012884584
Saved in:
4
Learning customer service from real life situations
Bhattacharya, Kaushik
;
Datta, Biplab
- In:
The marketing review
13
(
2013
)
2
,
pp. 191-205
Persistent link: https://www.econbiz.de/10010200653
Saved in:
5
A study on the antecedents and consequences of customer delight
Dey, Soma
;
Ghosh, Sanjukta
;
Datta, Biplab
;
Barai, Parama
- In:
Total quality management & business excellence : an …
28
(
2017
)
1/2
,
pp. 47-61
Persistent link: https://www.econbiz.de/10011729369
Saved in:
6
Why do consumers forgive online travel agencies? : a multi-study approach
Kumar, Aman
;
Shankar, Amit
- In:
Australasian marketing journal : AMJ ; official journal …
32
(
2024
)
4
,
pp. 323-338
Persistent link: https://www.econbiz.de/10015138069
Saved in:
7
An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context
Islam, Hafizul
;
Jebarajakirthy, Charles
;
Shankar, Amit
- In:
Journal of strategic marketing
29
(
2021
)
2
,
pp. 117-140
Persistent link: https://www.econbiz.de/10012484043
Saved in:
8
How to enhance customer loyalty to retail stores via retail service quality practices? : a moderated mediated mechanism
Sivapalan, Achchuthan
;
Shankar, Amit
;
Das, Manish
; …
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 445-465
Persistent link: https://www.econbiz.de/10013416990
Saved in:
9
Demystifying the impact of service recovery strategies : evidence from healthcare and telecom sectors
Shankar, Amit
;
Talwar, Shalini
;
Islam, Nazrul
; …
- In:
IEEE transactions on engineering management : EM ; a …
71
(
2024
),
pp. 6649-6661
Persistent link: https://www.econbiz.de/10015412923
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