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~subject:"Service quality"
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Service quality
Emotion
5
Consumer behaviour
3
Konsumentenverhalten
3
Beziehungsmarketing
2
Customer satisfaction
2
Dienstleistungsqualität
2
Empathy
2
Entrepreneurship
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Entrepreneurship approach
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Kundenzufriedenheit
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Relationship marketing
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Social economy
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Sozialwirtschaft
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Vietnam
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Arbeitsleistung
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Arbeitsverhalten
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Arbeitszufriedenheit
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Brand
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Brand experience
1
Brand image
1
Brand management
1
Business Administration, Management, and Operations
1
Business start-up
1
Cognition
1
Cognitive empathy
1
Creativity
1
Customer delight
1
Customer empathy
1
Customer resources
1
Customer-oriented behaviour
1
Customer-oriented citizenship behavior
1
Deep acting
1
Emotional empathy
1
Employee empathy
1
Employee performance
1
Fundamental motive framework
1
GOSIP
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Gesundheitsversorgung
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Thi Nguyet Que Nguyen
2
Chylinski, Mathew
1
Nam The Tran
1
Ngo, Liem Viet
1
Paramita, Widya
1
Quan Ha Minh Tran
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Australasian marketing journal
1
Journal of retailing and consumer services
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ECONIS (ZBW)
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Empathy and delight in a personal service setting
Thi Nguyet Que Nguyen
;
Quan Ha Minh Tran
;
Chylinski, Mathew
- In:
Australasian marketing journal
28
(
2020
)
1
,
pp. 11-17
Persistent link: https://www.econbiz.de/10012253909
Saved in:
2
It takes two to tango : the role of customer empathy and resources to improve the efficacy of frontline employee empathy
Ngo, Liem Viet
;
Thi Nguyet Que Nguyen
;
Nam The Tran
; …
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012389857
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